MicrosoftGroup Manager- Quality Strategy & Business Excellence
Aug. 2003 - Jan. 2009Bengaluru Area, IndiaDefined and delivered a business excellence strategy for the product support delivery center.
Led the Business Excellence group providing specialized business intelligence and reporting, quality, and process excellence management services with a goal of achieving customer satisfaction and quality improvements. Cultivated strong relationships with key stakeholders, and promoted excellence for the division in India. Provided business management support and consulting for regional executives including annual business strategy planning, setting targets, fiscal initiatives and business reviews.