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Work Background
Zucca MiamiFloor Manager_Project Manager
Oct. 2023 - Oct. 2024Miami, Florida, United StatesExtensive experience leading FOH teams in delivering high-quality, personalized dining experiences. Adept at staff training, guest relations, and ensuring smooth operations. Proven ability to elevate customer satisfaction and maintain service standards.
Shelton AcademyVice President
Mar. 2021 - May. 2022Doral, Florida, United States● Created a 2-year consensual strategic plan that included academics, admissions, marketing, athletics, IT, and logistics, resulting in a predictable budget for the Shelton Academy. ● Updated and implemented new accounting procedures of Shelton Academy in 6 months, resulting in a restructuring of the organization that led to savings and key business improvements. ● Worked together with the accountant in determining cash flow monthly needs and expense control vs. the budget of the Shelton Academy. ● Led a change process at Shelton Academy that created expense awareness among the academic staff through the implementation of weekly meetings that would tie the expense with key school activities. ● Participated, together with the school principal, in the annual evaluation of 4 academic directors.
● Collaborated with admissions and marketing teams increasing enrollment and brand positioning by 25%, through the study of competitors' academy's value offer and tuition market research.
● Identified the existing furniture inventory as well as projected and placed the $265k furniture order needed to furnish 22 new classrooms and science labs at the new Shelton Academy facility.
Image & Retal Solutions LLCManaging Director
Jun. 1999 Miami, CaracasDesigned and executed commercial, organizational and operational strategies for an international branding and retail design consulting firm with presence in Venezuela, Panama and Miami with sales of up to $2m. Founder partner and owner. Direct reports: 12. Indirect reports: 50.
Please visit www.imageretail.com to see our portafolio and services
Instituto Creativo Digital ICDDirector
Jan. 1998 - Jan. 1999Centro Empresarial del Este, Torre B Piso 2 Caracas, VenezuelaCentro Diseño Digital (Digital Design Center) is a school which forms graphic designers, web, multimedia, visual communicators, interior architecture with headquarters at Caracas, San Antonio, Guarenas, Valencia and Panamá.
Amp Estudio de Diseño C.A.Director General
Jan. 1984 - Nov. 1999Partner founder of the design studio, I had administration and sales responsabilities. I managed key clients accounts as Citibank, Gillette, SC Jhonson, Mavesa, Procter & Gamble, Plumrose, Toyota, among others. After partnering with Retail Planing Asociates from Columbus OH, for Banco Mercantil Merchandising project, we develop a new vision for the company. We decided to incorporate two key employees as partners and make a new company more dedicated to branding and retail, and thats the way Image & Retail was founded in July 1999
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