Sicoob BankService Management and BPO
Sep. 2017 - Jul. 2018Brasília, BrazilI worked on the operational analysis and handling of fraud processes received by the Customer Service Center, managing dispute submissions and resolutions with card networks and acquirers (chargebacks, re-presentments, etc.). Additionally, I supported the COOPCERTO card area, which manages the organization’s benefits cards (meal and food), by assisting with logistics for deliveries and returns, data updates, reloads, and providing support to beneficiary companies.