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Work Background
GAMBIT ServicesConsultant
Aug. 2024
Kearny BankVP, Treasury Management Relationship Officer/Women Owned Business Advocate
Aug. 2022 - Jun. 2024Crafted a concise product vision, strategy, and roadmap for digital payment solutions and a community outreach program. Conduct user experience research and journey mapping to understand the needs of women-owned businesses and use this information to create resources and solutions for their growth. Utilized data analysis to offer customer insights and market research findings, guiding strategic choices. Evaluated strategies and concepts across customer desirability, business viability, and feasibility with subject matter experts. Advocated for unique viewpoints and unconventional thinking to devise innovative solutions for customer and business challenges. Kept up to date with digital and technology trends to incorporate them into strategic endeavors. Collaborated with cross-functional teams, including Digital and Operations, to ensure the successful delivery of high-quality products. Engaged with C-suite executives to present strategic product initiatives and gain support for key projects. Navigated organization to build relationships and influence key stakeholders directly.
PNCVice President
Nov. 2014 - Aug. 2022Spearheaded the design, build, and deployment of a secure card tokenization
service, enhancing payment security and user trust. Managed a team, driving innovations and improvements in digital payment solutions. Conducted market and competitive analysis, trends analysis, problem framing, and
prioritization to inform product strategy and roadmap decisions. Engaged with Retail Channel Delivery and Design Thinking business lines to provide
direct client feedback, enhancing retail products services and processes. Drove continuous product performance improvements through rigorous analysis of
KPIs and user feedback. Collaborated with service delivery teams to ensure seamless integration and
deployment of service processes, streamlining client interface tools and enhancing in branch experiences.
Wells Fargo BankManager, Vice President
Feb. 2009 - Nov. 2014Proven track record of developing high performing teams resulting in numerous Coaches’ Excellence awards. Ranked #1 in Small Business Drivers. Recognized for community involvement and facilitation of Hands On Banking events throughout Hudson County. Nominated as credit proponent, successfully eliminating year-to-date deficits within two months and ranking #1 in the Northeast for credit performance. Implemented new best practices and tools to multiple markets resulting in increased appointment setting and sales results. Serve as alternate for District Manager and peer mentor resulting in successful on boarding of numerous store managers.
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