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Work Background
Yamaha Motor Corporation, USAHuman Resources Manager
Mar. 2021 - Nov. 2021Miami, Florida, United States
Heinemann Americas, Inc.Senior HRBP & Learning & Development Specialist
Mar. 2020Coral Gables, FL
FirstService Residential FloridaRegional Corporate Trainer
Oct. 2017 - Mar. 2020Hollywood, Florida
The Container StoreStore Manager of Operations/ Training Manager
Aug. 2013 - Oct. 2018Miami FLServe as operations manager of store with volume of 13 million per year, with tasks that include training, recertification, and compliance HR compliance, recruiting and sales:
• Improved Elfa system sales YTD +14% (component closet product)
• Successfully train store on various skill sets and recaps observations and coaches when needed.
• Hold many other roles throughout the store when needed.
• Improved various sales metrics on average of 20% YTD through sales training and one on one development programs with various top sellers in order to increase productivity and overall moral.
• Lead transition and training of new luxury product line in store in 2015 with launch of TCS closets and in home service
• Recruited, hired and trained over 20+ new employees during all pre and post-holiday season.
Henri BendelOperations Co- Manager
Oct. 2011 - Jun. 2013Store volume of 3 million, current operations manager and visuals assistant. Daily management of store manger tasks that include scheduling, payroll maintenance, and daily sales tracking within various areas of selling. Organized team to become successful during highest holiday season to date. Interviewed and hired talent for holiday season and 10 permanent positions in order to increase conversion results from 9% to overall 14% in one year. Purging and organization of all monthly store paperwork and responsible for every phase of day-to-day store operations. Created a training guide for sales lead in order to prepare the sales lead for success in future positions (training guide is available upon request). Overall use of HR education to better store operations and make store number one to competing stores YTD.
L'OréalEducation Manager
Aug. 2008 - Oct. 2011Miami/Fort Lauderdale AreaManaging a team of 4-6 employees daily, with store volume of 900k per year. Daily management of store manger tasks that included scheduling, payroll maintenance, and daily sales tracking within various areas of selling. Successfully managed and maintain store compliance standards, administered over interviewing, hiring. Personally handles all monthly store paperwork and responsible for every phase of day-to-day store operations while acting as interim store manager for six months. Prepare and organize various reports including daily sales reports as well as bank deposits reports. Facilitate training and development to all employees as Education Manager on new products and selling techniques. Turned over store headed into the wrong direction through communication and human capital management skills.
TargetAsst. Manager
Jan. 2007 - Jul. 2008Managed and maintained over multiple departments at a flagship super store that produces annual sales of 60 million. Daily management of store manger tasks that included handle budget planning and tracking, accounting and payroll. In charge of many HR responsibilities for over 30 employees at one time: Recruited, interviewed, hired, trained, mentored, coached and evaluated performance of all associates. Compliance and labor laws played a large role within the store due to so many employees within one building. Managed operations including forecasting, inventory control, purchasing, and quality insurance. Maximized revenues through efficient staffing, labor cost control, and promotions. Evaluated processes to improve processes and employee morale. Reduced absenteeism and tardiness by 25%. Contributed to various departments in becoming one of the top 100 ranked departments in the entire organization.
Idearc Media Advertising Sales Executive
Jan. 2005 - Dec. 2006Broward, FL
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