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Work Background
Digital PromiseDEIB Associate
Oct. 2023 - Dec. 2024United States, WashingtonAssisting in growth through promoting diversity, equity, inclusion, & belonging. Providing staff feedback and support in creating resource systems. Creating accessible content, trainings, and opportunities for staff at all levels.
Digital PromisePeople and Culture Associate
Oct. 2022 - Oct. 2023United StatesAt Digital Promise, we believe that each person at every stage of their lives should have access to inclusive, powerful learning experiences based in fact and that affirm and honor all identities, perspectives, and cultures. Through these experiences, learners can acquire the knowledge and skills they need to thrive in an ever-changing world.
SundaeCustomer Representative Team Lead
Jan. 2022 - Jul. 2022Salt Lake City Metropolitan Area
SundaeCustomer Representative
Oct. 2021 - Jan. 2022Salt Lake City Metropolitan AreaSundae’s mission is to help homeowners get the best outcome when it’s time to sell a house that needs some love. For too long, the process of selling outdated and damaged houses has been terrible for sellers. Local property investors capitalize on homeowner distress to purchase houses cheaply and resell them for huge profits. Our primary function is to field all inbound calls with questions and concerns about our process. We are responsible for engaging customers and creating a Lead that will be handed to a Customer Advisor or Marketplace Advisor.
Sorenson CommunicationsCustomer Care Associate
Apr. 2021 - Sep. 2021Salt Lake City Metropolitan Area
Various Piercing ShopsOffice Manager/ Piercing Apprentice
Nov. 2019 - Nov. 2020Georgia, United StatesAutomated office operations, managing client correspondence, record tracking and data communications in database and case management software. Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments. Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates. Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments. Trained employees on best practices and protocol while managing teams to maintain optimal productivity. Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies. Mitigated regulatory risks by guaranteeing program requirements adhered to compliance standards. Managed daily operations within office by supporting continuous delivery of excellent services and care. Shadowed craft experts and supervisors to learn wide range of simple and complex techniques. Maintained organization, cleanliness and safety in all work areas. Assisted with administrative tasks to better understand industry processes. Completed skilled work under supervision of fully qualified supervisors. Read and understood specifications, drawings and blueprints to complete accurate, high-quality work. Provided exemplary Piercing Services to clients through applying safe and sanitary piercing techniques.
RedRocks Neapolitan BistroHostess
May. 2019 - Nov. 2019Washington, District of Columbia, United StatesKept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses. Answered telephone to provide establishment information and take party reservations. Placed reservations through phone and email into Resy software Set up and decorated menu marketing boards with current specials information and drink features. Managed guest expectations by relaying information regarding hours, wait times and specials. Helped restaurant staff set up small and large events to coordinate smooth execution. Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating. Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction. Accommodated guests with special needs, including accommodations for child seats and wheel-chairs. Tracked seated guests and available seating using.
Chipotle Mexican GrillCashier
Feb. 2018 - Aug. 2018Orem, Utah, United StatesWalked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs. Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests. Supervised activities of dining room staff to maintain service levels and support guest needs. Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Provo City School DistrictTruancy Officer Internship
Jan. 2018 - Apr. 2018Provo, Utah, United StatesMeet and assess student needs for support both at school and home. Set up student success plans and encourage regular attendance. Provide at home services and tutoring when applicable. Have constant contact with parents to assess and re-assess student needs. Provide connections to student resources when needed.
Brigham Young UniversityResidents' Assistent
Jun. 2015 - Apr. 2018Helaman HallsWe enable individuals to live, learn, work, and grow in gospel-centered communities. We respect the worth of individuals and foster their development. We seek to develop relationships built upon communication, trust, and accountability. We value safe and well maintained facilities. We practice and promote financial responsibility
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