Flight Centre Travel Consultant and Manager
Jan. 2000 - Jan. 2013Responsibilities
• Advised customers on all aspects of travel. • Destination recommendations and excellent customer service.
• Offered exemplary customer service to new and existing clients which helped building lasting relationships and secure new travel assignments. • Resolved travel issues and complaints. • Reviewed staff issues and implemented corrective action plan, leading to positive working environment. • Handled high volumes of calls and emails. • Automated back-office operations and also processing payments.