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Work Background
ProliantCRM Administrator
Mar. 2023Atlanta, Georgia, United StatesImplemented HubSpot CRM and managed user and team administration. Created workflows to automate processes for customer onboarding, ticketing, support, and order processing. Established a Customer Support Center with ticket automation, satisfaction surveys, feedback surveys, SLAs, and both internal and external Knowledge Bases. Trained the Sales Team to use HubSpot for lead management, sequences, task management, list building, and report filtering for account management. Built pipelines and stages for Operations, Support, Legal, and Customer Orders. Developed reports to monitor and analyze key performance indicators weekly. Created an Executive reporting dashboard for daily, weekly, monthly, and yearly performance reports. Designed a custom ticketing system for the in-house Engineering and Product Development team to manage internal and external support tickets.
GoDocsIT Specialist, CRM Specialist
Dec. 2022 - Apr. 2024
GoDocsOperations Manager
Jan. 2022 - Dec. 2022
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