Mediabarn, Inc.Head of UX Design
Apr. 2013 - Mar. 2022Arlington, VA• Managed a team of UX/UI designers, facilitating weekly design reviews and collaboration sessions, developing UX strategy and services, and securing contract awards through participation in multiple government challenges. • Lead designer for IRS Online Account, a web application serving millions of U.S. taxpayers, delivering user-centered design solutions that increased site adoption from 260K to over 8M users (2017-2021). Conducted weekly design reviews in Agile team environment, developed ongoing usability tests, and coordinated with research teams, accessibility specialists, business leads, project managers, and subject-matter experts. •Created marketing materials and promotional items, contributing to the rebranding of the local government of Virginia Beach, aligning with leadership’s new political and economic agendas and objectives.