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Work Background
Radiance Holdings, LLC
Head of Technology
May. 2024
Vacasa
Director of Onboarding
May. 2022 - Apr. 2024
United States
Vannin Chief of Staff
Chief Of Staff
Apr. 2022
Remote
Ashley Claire Consulting
Business Consultant
Apr. 2022
Remote
Balancing the Art and Science of Business Management
TurnKey Vacation Rentals
Director Of Business Operations (Acquired by Vacasa March 2021)
Sep. 2020 - Aug. 2021
The Business Operations team was key in developing and communicating strategic systems, tools, structure and resources to improve the performance and quality of life for the Sales and Homeowner Success teams. I oversaw a Training Specialist and Analyst, and we worked interdepartmentally to lead a plethora of projects and initiatives that ultimately grew the volume of quality homes and improved retention. In addition, I oversaw the Sales Directors commissions control process and mitigated our regulatory exposure by ensuring sales department compliance with all regulated states.
TurnKey Vacation Rentals
Regional Director of Sales and Operations
Feb. 2018 - Feb. 2019
Responsible for 70+ staff overseeing both the sales and operations of the business with the primary focus of driving a cohesive work environment to serve our Guests and Owners while increasing our top-line growth and customer service scores.
TurnKey Vacation Rentals
Regional Director of Sales
Aug. 2016 - Aug. 2020
Remote
Remotely managed a team of 12 General Managers/Sales Directors, but I have managed up to 22 at different times of the companies growth. I lead self-sufficient and trustworthy high achievers through data driven management strategies. Goals are hit or exceeded through creative and aggressive tactics and collaboration with all departments cross-functionally.
TurnKey Vacation Rentals
National Sales Operations Manager
Aug. 2015 - Aug. 2016
Austin, Texas Area
My primary responsibility was to dial in our sales metrics and launch new markets strategically and efficiently while supporting our growing team of General Managers.
TurnKey Vacation Rentals
General Manager/Sales Director
Jul. 2014 - Aug. 2015
Austin, Texas Area
Responsible for building and managing the TurnKey business in Austin, Texas while establishing TurnKey as the largest and most respected vacation rental management firm in the market. TurnKey Vacation Rentals is an Austin-based, full service technology-enabled vacation rental management company started by former HomeAway, Expedia, and Hotwire executives and well-financed by major players in the online travel industry. Our primary goal is to maximize vacation rental revenues for homeowners by optimizing online marketing and reservations, providing guests with exceptional service, and ensuring properties are well maintained. We offer these services at the industry's lowest commission rates.
Omni Barton Creek Resort & Spa
Sales Manager
Jan. 2013 - Jul. 2014
Austin TX
Caesars Entertainment Corporation
In Market Regional Sales Manager
Nov. 2011 - Dec. 2012
Austin, Texas Area
Maximized sales revenue through booking conventions and events for top 12 gaming hotels and resorts for Caesars Entertainment (CET). CET relocated their sales managers across the USA to work remotely in order to establish and strengthen relationships with clients in our assigned territories. My territory coverd all of Texas, Kansas, and Oklahoma. Responsibilities included, but were not limited to, meeting with clients’ face to face, working tradeshows, holding client events and negotiating room rates, F&B spend and contract clauses. Other responsibilities include data management, developing and maintaining a Market Intelligence report, and customer service.
Las Vegas Meetings by Caesars Entertainment
Group Sales Manager
Jan. 2011 - Nov. 2011
Las Vegas, Nevada Area
Maximized sales revenue through booking conventions and events for the Rio All Suite Hotel and Casino. Responsibilities included, but were not limited to, negotiating room rates, F&B spend, site tours, and contracts. Other responsibilities included maintaining strong positive relationships with past, current, and future clients as well as seeking additional sales opportunities through prospecting.
Hewlett Packard
Retail Solutions Inside Sales Specialist
Aug. 2009 - Dec. 2010
Albuquerque, New Mexico Area
One of only two inside sales representative for Hewlett Packard’s Retail Specialist team supporting the US. Responsibilities included account management, lead generation, and internal marketing to promote retail sales from the other HP departments.
YMCA
Personal Trainer / Group Exercise Instructor / Group Exercise Coordinator
Jun. 2007 - Aug. 2009
Albuquerque, New Mexico Area
Requests
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