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Work Background
Radiance Holdings, LLCHead of Technology
May. 2024
VacasaDirector of Onboarding
May. 2022 - Apr. 2024United States
Vannin Chief of StaffChief Of Staff
Apr. 2022Remote
Ashley Claire ConsultingBusiness Consultant
Apr. 2022RemoteBalancing the Art and Science of Business Management
TurnKey Vacation RentalsDirector Of Business Operations (Acquired by Vacasa March 2021)
Sep. 2020 - Aug. 2021The Business Operations team was key in developing and communicating strategic systems, tools, structure and resources to improve the performance and quality of life for the Sales and Homeowner Success teams. I oversaw a Training Specialist and Analyst, and we worked interdepartmentally to lead a plethora of projects and initiatives that ultimately grew the volume of quality homes and improved retention. In addition, I oversaw the Sales Directors commissions control process and mitigated our regulatory exposure by ensuring sales department compliance with all regulated states.
TurnKey Vacation RentalsRegional Director of Sales and Operations
Mar. 2018 - Mar. 2019Responsible for 70+ staff overseeing both the sales and operations of the business with the primary focus of driving a cohesive work environment to serve our Guests and Owners while increasing our top-line growth and customer service scores.
TurnKey Vacation RentalsRegional Director of Sales
Aug. 2016 - Aug. 2020RemoteRemotely managed a team of 12 General Managers/Sales Directors, but I have managed up to 22 at different times of the companies growth. I lead self-sufficient and trustworthy high achievers through data driven management strategies. Goals are hit or exceeded through creative and aggressive tactics and collaboration with all departments cross-functionally.
TurnKey Vacation RentalsNational Sales Operations Manager
Aug. 2015 - Aug. 2016Austin, Texas AreaMy primary responsibility was to dial in our sales metrics and launch new markets strategically and efficiently while supporting our growing team of General Managers.
TurnKey Vacation RentalsGeneral Manager/Sales Director
Jul. 2014 - Aug. 2015Austin, Texas AreaResponsible for building and managing the TurnKey business in Austin, Texas while establishing TurnKey as the largest and most respected vacation rental management firm in the market. TurnKey Vacation Rentals is an Austin-based, full service technology-enabled vacation rental management company started by former HomeAway, Expedia, and Hotwire executives and well-financed by major players in the online travel industry. Our primary goal is to maximize vacation rental revenues for homeowners by optimizing online marketing and reservations, providing guests with exceptional service, and ensuring properties are well maintained. We offer these services at the industry's lowest commission rates.
Omni Barton Creek Resort & SpaSales Manager
Jan. 2013 - Jul. 2014Austin TX
Caesars Entertainment CorporationIn Market Regional Sales Manager
Nov. 2011 - Dec. 2012Austin, Texas AreaMaximized sales revenue through booking conventions and events for top 12 gaming hotels and resorts for Caesars Entertainment (CET). CET relocated their sales managers across the USA to work remotely in order to establish and strengthen relationships with clients in our assigned territories. My territory coverd all of Texas, Kansas, and Oklahoma. Responsibilities included, but were not limited to, meeting with clients’ face to face, working tradeshows, holding client events and negotiating room rates, F&B spend and contract clauses. Other responsibilities include data management, developing and maintaining a Market Intelligence report, and customer service.
Las Vegas Meetings by Caesars EntertainmentGroup Sales Manager
Jan. 2011 - Nov. 2011Las Vegas, Nevada AreaMaximized sales revenue through booking conventions and events for the Rio All Suite Hotel and Casino. Responsibilities included, but were not limited to, negotiating room rates, F&B spend, site tours, and contracts. Other responsibilities included maintaining strong positive relationships with past, current, and future clients as well as seeking additional sales opportunities through prospecting.
Hewlett PackardRetail Solutions Inside Sales Specialist
Aug. 2009 - Dec. 2010Albuquerque, New Mexico AreaOne of only two inside sales representative for Hewlett Packard’s Retail Specialist team supporting the US. Responsibilities included account management, lead generation, and internal marketing to promote retail sales from the other HP departments.
YMCAPersonal Trainer / Group Exercise Instructor / Group Exercise Coordinator
Jun. 2007 - Aug. 2009Albuquerque, New Mexico Area
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