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Work Background
Los Angeles County Department of Health ServicesAssociate Director, Housing for Health (Housing + Services)
Mar. 2024Los Angeles County, California, United States
Coro Southern California2023-2024 Lead LA 6 Cohort
Sep. 2023 - May. 2024Los Angeles County, California, United StatesCompetitively selected to participate in the 2023-2024 Lead LA program, a part-time, 9-month leadership development program for cross-sectoral professionals from across the Greater Los Angeles region. The Lead LA program aims to provide regional professionals the leadership and management skills, create spaces to practice professional growth, and develop meaningful networks to expand our capacity for impact within our teams, organizations, and communities. I learned from 1) peer coaching, 2) experienced leadership, mindfulness, and DEI facilitators, and 3) the broader Coro and regional community through Coro’s unique blend of experiential programming. The curriculum included a wide range of professional skills-building, such as Adaptive Leadership, DEIB and Anti-Racism frameworks, Effective Communication and Advocacy, Effective Inquiry and Critical Thinking, Giving and Receiving Feedback, Interpersonal Leadership Styles™, Managing Diverse Teams, Mindfulness and Gratitude Practices, Project Management tools, Public Narrative frameworks, Self-Awareness and Self-Management tools, and Stakeholder Analysis and Coalition Building, among others.
Los Angeles Homeless Services AuthorityAssociate Director, Permanent Housing
Mar. 2022 - Feb. 2024Los Angeles Metropolitan Area• Ensure that Los Angeles has a strong, nimble, and well-coordinated rehousing system by ensuring maximum utilization of all resources and strong collaboration with other systems of care.
• Strategically deploy resources to combat racial disparities in homelessness and cultivate strong partnerships with community providers to support healthy communities.
• Establish equitable and effective methodologies for the management and oversight of LAHSA’s PSH contracts.
• Support Housing Central Command, LAHSA’s initiative to utilize real-time awareness of LA's permanent supportive housing (PSH) portfolio across all jurisdictions and funding streams to drive efficiencies in the match-to-move-in timeline.
• Monitor and support Continuum of Care investments in PSH and RRH, as well as all investments in RRH, and RecRH portfolios.
• Monitor housing vouchers from multiple funding sources and partners.
• Develop a plan for financial management of all housing programs.
• Oversee the Performance Management section.
• Develop policies and procedures department wide to support managers in their roles.
• Oversee matching of LAHSA’s PSH, RRH, and RecRH resources to people experiencing homelessness.
• Refine LAHSA’s work to align private market rental housing opportunities with rental subsidies.
• Meticulously monitor and track all permanent housing contracts.
• Work collaboratively with the Director of Permanent Housing to closely monitor funding utilization and spend-down data.
• Collaborate with the Data Management Department and Finance Department to ensure timely reporting on programmatic outcomes to public funders.
• Support and utilize matrix organizational structure to achieve desired collaboration and implementation of these goals.
• Provide strategic and effective leadership for the Permanent Housing Department to streamline and simplify access to permanent housing.
• Provide support and reporting to the LAHSA Commission and relevant Committees.
Upward Bound HouseDirector of Programs
May. 2021 - Feb. 2022The Director of Programs is responsible for providing leadership and direction on program content; implementation and evaluation of programs with emphasis on measurable outcomes using data and best practices; prioritization of programmatic objectives, activities, and budget needs; development of program material to support fundraising efforts; continuation and development of team-based approaches ensuring operational success of UBH programs through seamless team management; integration of programmatic activities as well as effective use of UBH staff capacity; and promotion of shared accountability, effective management, and production of high-quality work products. Other
responsibilities include serving as an effective UBH representative regionally and establishing and maintaining partnerships to advance UBH’s mission.
Ascencia (Homeless Services)Director of Programs
Jan. 2019 - Apr. 2021Glendale, CAResponsible for planning and directing the daily and expanding operations of all Ascencia programs, including case management and supervision of program staff and clinical consultants. Program oversights includes Emergency/Crisis Housing, CES-Access Center, Street Outreach, Co-Located staff positions in West Hollywood and Burbank, Hospital bed contracts, Financial Literacy, Gardena Apartment tenants, Permanent Supportive Housing, Intensive Case Management Services, and Winter Shelter when operated by Ascencia on a seasonal basis.
Living Opportunities Management CompanyResident Services Coordinator II
Dec. 2016 - Dec. 2018Long Beach, CaliforniaLos Angeles, Ventura, Santa Barbara & San Bernardino Counties
- Oversees 7 Resident Service Coordinators at senior independent living projects providing social service to 2000 affordable housing units
- Developed training materials for new Property Managers to learn about Resident Service Coordination
- Mentors and Inboards new Resident Service Coordinators (RSC’s) to LOMCO - Maintains current case load of residents and is available to answer the phone/respond to emails from RSC’s in the assigned region in a timely manner - Approve and Facilitate MOUs for new partnerships with community-based partners
- Oversee CSULB Public Health Nursing Program Partnership for clinical rotation
- Coordinate and lead bi-monthly training/networking meetings for LOMCO RSC’s - Coordinate and facilitate training for Property Managers/Resident Service Coordinators monthly meetings. Meet with speakers and vet them for content and applicability of teaching content - Manage the bus program for assigned counties - Liaison with QA provider to provide needed documentation for grant renewals and processing - Pursues avenues for additional services/resources through private, local, state and federal sources. - Assist leasing staff with Tax Credit / Housing Authority Annual Recertifications (175+ yearly)
Living Opportunities Management CompanyResident Services Coordinator
Sep. 2013 - Dec. 2016Long Beach, CA•Provide intake, assessment and referral services for seniors and adults with disabilities
•Provide ongoing case management for those individuals who need this service in order to link with and utilize existing community resources
•Establish and maintain linkages with service providers in the community
•Provide educational sessions for residents about the resources available to them within the broader community
•Monitor the ongoing services that are delivered to residents by community providers to assure that they are appropriate and that the resident is progressing
•Develop and implement individual service plans for each resident who receives ongoing case management
•Maintain accurate, timely and confidential documentation on all clients served •Organize volunteer support programs for residents
•Assist residents to develop informal support networks with family, friends and other residents
•Educate other staff and property management team about the needs and services available for seniors •Manage volunteers as needed for the senior nutrition program, senior exercise program, and other classes provided
•Develop and maintain an onsite resource guide of service providers available to the residents
•Serve as an advocate for residents to insure that they receiving all services for which they are eligible
•Provide field instruction and supervision for Interns/ Volunteers placed at the property
•Provide monthly input e.g., statistics, number of clients served, center activities
•Meet with the Board of Directors on a regular basis and provide updates and board reports
Center for DiscoveryCounselor
Jun. 2012 - Mar. 2013Downey•Worked with 6-13 adolescents suffering from Anorexia Nervosa, Bulimia Nervosa, and Bing Eating Disorders
•Monitored environmental safety and the safety of the residents
•Adhered to treatment philosophy, structure of the program and individualized treatment plans
•Provided support to residents on public outings and meal challenges in the community
•Functioned as part of a team assisting with family and individual counseling.
•Facilitated Life Skills groups and interactive activities regarding Financial Management, Giving Constructive Criticism, and Job Interview Preparedness •Completed documentation related to residents within the electronic medical record database
National Community RenaissanceAging Services Coordinator
Feb. 2012 - Aug. 2013Los Angeles, CA•Oversees 3 senior independent living projects including 200 senior residents within 152 affordable housing units
•Working knowledge of local, state, and federal agencies and programming serving the senior population such Department of Aging, Area Agency on Aging, LA County Network of Care, Medical / Medicare, etc. •Provides community-based case management for residents •Identifies and assess client needs and evaluate, coordinate, and ensure necessary services are provided, including in-home client services.
•Develops and maintains resident files and program documentation according to HUD standards, such as assessments, treatment plans, progress notes, and termination summaries.
•Coordinates and deliver high-quality resident services that lead to improved health and wellness amongst senior residents
•Implements geriatric, community based social service operations of the Community Spaces / Centers for residents
•Responsible for ensuring that any suspicion of or knowledge of suspected abuse is reported as a “Mandated Reporter”
Adolescent Growth, Inc.Floor Leader
Oct. 2011 - Feb. 2012Sherman Oaks, CA•Monitored and maintained the safety and security of the clients and the facility •Performed support functions such as filing, answering telephone calls, and greeting facility visitors.
•Obtained accurate vital signs, weight and height, intake and output, and documented information appropriately.
•Administered routine oral medications followed by documenting medication administration on the medication administration record, noting if the patient had adverse reactions to medications and any changes in patient condition or behavior
•Utilized facilitative measures to de-escalate patients, such as 1:1 conversation (“1:1”), diversional activities, groups, peer support, or decreased stimuli
•Ensured Patients Rights and Confidentiality were maintained
Holy Names UniversityFinancial Aid Intern
Jan. 2010 - May. 2011Oakland, CA•Served as customer service representative to promote and ensure student access, success and to promote customer satisfaction.
•Performed document tracking to better serve students; collected, managed and maintained sensitive records (i.e., financial statements, college records, medical records, citizenship documents, divorce decrees, etc.)
•Analyzed and interpreted federal, state and institutional regulations to assist students with the application for Federal, State and institutional funds.
•Communicated orally and in writing with students to ensure accuracy and completeness of application in order to meet appropriate timeless for registration and payment of fees.
•Provided guidance and assistance with online services. •Answered telephone calls, greets visitors, responds to routine inquiries, takes and relays messages, schedule appointments with Financial Aid Officer. •Used word processing software and student information to develop correspondence and retrieve information.
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