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Work Background
CEO | Founder | Co-Owner @ evolve - Leadership Labs
evolveCEO | Founder | Co-Owner @ evolve - Leadership Labs
Sep. 2024Olsztyn, Woj. Warmińsko-Mazurskie, Polska
Senior Payment Operations Manager (Vice President)
CitiSenior Payment Operations Manager (Vice President)
Jan. 2024Olsztyn, Woj. Warmińsko-Mazurskie, Polska
Payment Operations Manager (Assistant Vice President)
CitiPayment Operations Manager (Assistant Vice President)
Aug. 2021 - Jan. 2024Olsztyn, Warmińsko-mazurskie, PolandI am responsible for insourcing multiple operations departments from an external entity as well as running the team of 11. It is a 360 role that consists of anything from analysing the data to shaping the future business model. Other current duties: Creating operational procedures and additional documentation for newly obtained bussines partners. Reworking existing end-to-end payment logistics to allow faster liquidation. Rearranging workload for the department of 40 people with different skillsets across 20 different processes. Analysing and creating models of future business needs based on a large data.
Senior Payment Operations Supervisor
CitiSenior Payment Operations Supervisor
Mar. 2020 - Jul. 2021Olsztyn, Woj. Warmińsko-Mazurskie, PolskaDuring that time I was leading a well established team of up to 16. Position allowed to build up my project managing skills and accomplish multiple automations. Through my "lead from within" attitude I was able to dramatically improve KPI's - based on that I was offered the role above. I was also: Navigating multiple projects from initiation to execution (automations within new/existing environment, new software implementations). Creating and presenting extensive monthly business reports, containing the KPI's and a back story, on a global scale
Operations Manager
Back-OfficeOperations Manager
Jul. 2019 - Jan. 2020Birmingham, England, United KingdomMy role was to oversee the service quality provided for our partners as well as running a small team. Duties were anything from customer service to managing critical error events.
Shift Supervisor
DHL Supply ChainShift Supervisor
May. 2013 - Jun. 2019Birmingham, England, United Kingdom
Presales Team Lead
GatewayPresales Team Lead
Nov. 2012 - May. 2013Birmingham, England, United Kingdom
Warehouse Team Leader
TescoWarehouse Team Leader
Oct. 2007 - Nov. 2012Lichfield, England, United Kingdom
Warehouse Operator
TescoWarehouse Operator
Jul. 2007 - Oct. 2007
Farm Worker
S&A Produce (UK) LtdFarm Worker
May. 2007 - Jul. 2007Marden, England, United Kingdom
Call Center Specialist
TranscomCall Center Specialist
Oct. 2006 - Mar. 2007Olsztyn, Warmińsko-mazurskie, Poland
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