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Work Background
evolveCEO | Founder | Co-Owner @ evolve - Leadership Labs
Sep. 2024Olsztyn, Woj. Warmińsko-Mazurskie, Polska
CitiSenior Payment Operations Manager (Vice President)
Jan. 2024Olsztyn, Woj. Warmińsko-Mazurskie, Polska
CitiPayment Operations Manager (Assistant Vice President)
Aug. 2021 - Jan. 2024Olsztyn, Warmińsko-mazurskie, PolandI am responsible for insourcing multiple operations
departments from an external entity as well as running
the team of 11. It is a 360 role that consists of anything
from analysing the data to shaping the future business
model. Other current duties:
Creating operational procedures and additional
documentation for newly obtained bussines partners. Reworking existing end-to-end payment logistics to allow
faster liquidation. Rearranging workload for the department of 40 people
with different skillsets across 20 different processes. Analysing and creating models of future business needs
based on a large data.
CitiSenior Payment Operations Supervisor
Mar. 2020 - Jul. 2021Olsztyn, Woj. Warmińsko-Mazurskie, PolskaDuring that time I was leading a well established team of
up to 16. Position allowed to build up my project
managing skills and accomplish multiple automations. Through my "lead from within" attitude I was able to
dramatically improve KPI's - based on that I was offered
the role above. I was also:
Navigating multiple projects from initiation to execution
(automations within new/existing environment, new
software implementations). Creating and presenting extensive monthly business
reports, containing the KPI's and a back story, on a global
scale
Back-OfficeOperations Manager
Jul. 2019 - Jan. 2020Birmingham, England, United KingdomMy role was to oversee the service quality provided for
our partners as well as running a small team. Duties were
anything from customer service to managing critical
error events.
DHL Supply ChainShift Supervisor
May. 2013 - Jun. 2019Birmingham, England, United Kingdom
GatewayPresales Team Lead
Nov. 2012 - May. 2013Birmingham, England, United Kingdom
TescoWarehouse Team Leader
Oct. 2007 - Nov. 2012Lichfield, England, United Kingdom
TescoWarehouse Operator
Jul. 2007 - Oct. 2007
S&A Produce (UK) LtdFarm Worker
May. 2007 - Jul. 2007Marden, England, United Kingdom
TranscomCall Center Specialist
Oct. 2006 - Mar. 2007Olsztyn, Warmińsko-mazurskie, Poland
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