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Network Power<100 people
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Australia
Work Background
Sandler PartnersIndependent Agent
Dec. 2024Las Vegas, Nevada, United StatesOver 8000 expert agents. Over 200 telecom, cloud and data providers. Sandler Partners is your premier Technology Distributor for the support, resources and relationships necessary to solve today’s complex business challenges. Independence with capacity. We offer the best of both worlds, combined scale to access practically any solution with preferred terms while allowing the freedom to follow whatever approach a situation demands. Our revenue growth and results demonstrate our position as an industry leader. Sandler also holds to the core beliefs that we must provide Quality Service, Scalability, Efficiency, Equality and Justice. Our team of partners serve thousands of small, medium and enterprise organizations. Together, we are passionate about growth forged and proved through exceptional unwavering customer experience.
Layer3.hostSolutions Analyst
Dec. 2024Las Vegas, Nevada, United StatesBorn with a propensity for logical thought and a fascination with machinery, Safley embarked on his technology journey when the industry was still in its infancy. As computers began to infiltrate households and businesses, Safley recognized the potential of this burgeoning field and decided to immerse himself in it. In the following years, Safley would navigate the rapidly evolving technological landscape, exploring new frontiers and adopting new tools before they hit the mainstream. He was driven by an insatiable curiosity and a desire to push the boundaries of what was technologically possible. By 1999, Safley had honed his expertise in web services, recognizing the Internet’s potential as a transformative medium. His vision led him to establish a web hosting service, offering a valuable resource to the then-nascent world of online businesses and websites. Paragon Netology. A linguistic blend of ‘Network’ and ‘Technology’, the name signified the fusion of these two realms,, which Safley was so passionate about. A testament to Safley’s foresight and commitment to the industry. Paragon Netology was established with a clear vision: to be early adopters of promising developers, apps, and tech. Safley understood bold ideas drove innovation and wanted Paragon Netology to be at the forefront of discovering and supporting these ideas. Integral to Paragon Netology’s operations is its Tech Stack. This carefully selected suite of technologies represents what the industry offers best. As Product Ambassadors, Safley and his team endorse and promote these technologies, providing invaluable support to their creators while ensuring that Paragon Netology remains on the cutting edge of innovation. In his relentless pursuit of technological advancements, Dave Safley has managed to stay ahead of the curve and inspired others to do the same. His journey serves as a reminder that progress is driven by those willing to embrace change and take on the challenges of the unknown.
BlueAllyTechnical Engineer
Jul. 2021 - Oct. 2024Orange County, California Area• Managed and optimized enterprise-wide IT assets, ensuring smooth operation of servers, networks, and data centers.
• Provided technical support to employees, troubleshooting IT issues and resolving hardware, software, and network problems.
• Ensured network security and integrity by assessing and implementing necessary security measures.
ZUMA PressContract Photographer
Feb. 2018Orange County, California Area• Contributed as a Contract Photographer for ZUMA Press, covering global events and issues.
• Produced award-winning news, sports, and entertainment photos for the world's largest independent press agency.
• Collaborated with top photographers and agencies to deliver high-quality editorial content.
• Developed skills in photojournalism, storytelling, and capturing impactful images.
BlueAlly (formerly Virtual Graffiti)IT Engineer at Virtual Graffiti Inc.
Dec. 2008 - Oct. 2021Irvine, California, United StatesIn my role as an IT Engineer at Virtual Graffiti, Inc., I was responsible for providing internal network support, maintaining telephone systems, and assisting with pre-sale engineering for the sales teams. I also offered inbound phone support for customers, ensuring smooth communication and problem resolution.
Tele-Express Bus Sys IncLead Field Engineer
Sep. 2005 - Dec. 2008Irvine, California, United States• Installed and serviced voice communication systems for multiple brands at Tele-Express Bus Sys Inc in Irvine, CA.
• Provided internal IT network support and onsite customer technical support for phone system installations.
• Achieved seamless call handling call flows and ensured customer satisfaction through efficient troubleshooting.
Pactel Meridian Systems / Nextira One Technical Support
Jan. 2003 - Dec. 2005Santa Ana Ca. • Provided remote technical support for service and installation teams at Pactel Meridian Systems/Nextira One.
• Assisted in troubleshooting and resolving issues with telephone systems for small to medium businesses.
• Collaborated with cross-functional teams to ensure seamless support and installation processes.
NextiraOne (Formerly Williams Communications Solutions ~ San Diego, CA and Austin, TX)National Remote Technical Support
Jan. 1999 - Dec. 2003Cypress, California, United States• Provided remote technical support for service techs nationwide for Williams Communications, resolving installation issues and consulting for Small to medium-sized businesses.
• Collaborated with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Implemented innovative solutions to improve service quality and customer satisfaction.
Dave SafleyIT and Customer Support Tech (Open to Work)
Jan. 1998Las Vegas, Nevada, United StatesAs an IT Helpdesk Engineer with a passion for technology and customer satisfaction, I specialize in supporting internal staff with their software and hardware needs. With a career spanning telecommunications and data communications since 1983, I bring a wealth of experience and dedication to resolving technical issues efficiently and effectively.
Key Responsibilities:
Technical Support: Provide comprehensive support for software and hardware issues, ensuring smooth operations for internal staff.
Team Collaboration: Work closely with a skilled team to manage hardware and software logistics, addressing technical challenges and fulfilling project requirements promptly.
Customer Satisfaction: Driven by a commitment to customer delight, I strive to deliver exceptional service and solutions tailored to the unique needs of each user.
My extensive background in telecom and datacom has equipped me with the skills necessary to handle complex technical environments, making me a valuable asset to any organization seeking reliable IT support.
Nortel NetworksNational Support Engineer
May. 1991 - Sep. 1999Cypress, California, United States• Provided level 2 national remote technical support for field service technicians across the USA.
• Handled repair and installation issues for the inbound call center at Nortel Networks.
• Collaborated with teams to troubleshoot and resolve technical issues efficiently.
American Business PhonesField Service Engineer
Jan. 1988 - Dec. 1991Orange County, California, United StatesIn my role as a Field Service Engineer at American Business Phones in Orange County, California, I provided onsite technical support for phone systems in Orange and LA Counties. I successfully installed multiple phone system manufacturers, meeting customer requirements and ensuring smooth operations.
American Business PhonesRemote Support Engineer
Jan. 1985 - Dec. 1988Lake Forest, California, United States• Provided remote support for Telecom Field Install and Support Engineers at American Business Phones.
• Handled inbound calls from internal field teams, troubleshooting issues and assisting with installation projects.
• Collaborated with cross-functional teams to ensure seamless communication and resolution of technical issues.
• Achieved a 95% customer satisfaction rate through efficient problem-solving and excellent communication skills.
PACTEL BUSINESS SYSTEMS / AMERICAN BUSINESSPHONES, INCField Engineer
Jan. 1983 - Dec. 1985Irvine, California, United States• Installed and programmed telephone systems in LA and Orange County, focusing on customer requirements.
• Conducted field service and repairs for PACTEL BUSINESS SYSTEMS / AMERICAN BUSINESSPHONES, INC.
• Developed strong skills in telephone system installation, cabling, and programming.
Flojet Engineers pvt. ltd. Industrial Maintenance Specialist
May. 1981 - Dec. 1982Irvine, California, United StatesIndustrial Maintenance Specialist Duties
Equipment Maintenance and Repair
Performed routine inspections and preventative maintenance on industrial machinery and equipment
Diagnosed and repaired mechanical, electrical, hydraulic, and pneumatic breakdowns
Installed new production equipment and conducted necessary upgrades1
Troubleshooting and Problem-Solving
Used advanced mechanical knowledge to troubleshoot issues with industrial machinery
Analyzed equipment malfunctions and determined appropriate repair methods
Safety and Compliance
Ensured compliance with OSHA safety standards and regulations1
Conducted routine safety checks on all machinery and equipment
Documentation and Reporting
Maintained accurate records of all maintenance activities and repairs
Prepared and submitted detailed maintenance reports
Assistant Buyer Duties
Inventory Management
Monitored and maintained suitable inventory levels for production materials and supplies
Tracked purchase orders and ensured timely delivery of goods
Vendor Relations
Developed and maintained positive relationships with suppliers and vendors6
Negotiated prices and terms with suppliers to secure favorable purchasing conditions
Market Research and Analysis
Conducted market research to identify new potential suppliers and products
Analyzed market trends and customer purchasing habits to inform buying decisions
Budget and Financial Management
Prepared budgets for purchasing activities and forecasted expenses
Developed competitive pricing strategies for products
Support to Senior Buyer
Assisted the senior buyer in selecting the right product mix for the company
Helped prepare retail strategies and made recommendations for merchandise purchases
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