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Work Background
Self EmployedSelf Employed
Jul. 2023
DFW CPGExecutive Assistant to Events Board Member
Jan. 2021 - Jul. 2023Dallas, Texas, United StatesHelping grow the DFW CPG space with existing and emerging brands by organizing and executing social and networking events.
Reap CommerceDirector, Client Experience
Nov. 2020 - Jul. 2023Dallas, Texas, United StatesReap specializes in eCommerce optimization both on your website and third-party sellers like Amazon. Our team can walk you through the tedious setup process on third-party sites and assist in identifying the best selling strategy by highlighting your brand’s unique value points to get the most out of your online presence. We draw on best practices as well as our experience with countless clients to convert web visitors into happy customers.
Au Partners Inc.Account Manager
Aug. 2020 - Sep. 2020Dallas, Texas, United StatesBased in San Francisco, Au Partners provides progressive ideas, strategies, techniques and improvements for clients. Our approach combines experience, tested methods, realistic projections and alternative paths allow for clients to expand operations and market reach. The goals we set provide benchmarks during clients' growth plan. What makes us unique is that we bring a synergy of sales and operations expertise. This integration maximizes sales and profitability and minimizes time and cost.
The Sales DevelopersAccount Manager
Jul. 2019 - Aug. 2020Dallas/Fort Worth AreaWe help B2B companies double sales without doubling headcount. We believe that by building the right processes and enabling the right technology, growth is possible without the added risk and cost of rapid hiring. If you're looking to find, engage, and convert more ideal clients, let's talk.
Gulfstream DiagnosticsRegional Account Manager
Jan. 2016 - Oct. 2018Dallas, TXDirected all aspects of channel and distributor relationships. Managed up to 1500 samples per month across 80 national accounts and clinics while maintaining accountability for sales and operations forecasting, cost controls and budget planning. Collaborated with executive leadership to create this role from inception to define business strategy, implement key initiatives, elicit customer needs and determine allocation of resources. • Provided white glove, 100% client facing customized laboratory services and communications
• Grew client services from 2 to 8 representatives and increased monthly samples from 600 to over 3000 at peak • Cultivated 40+ key partnerships and maintained customer-facing presence to enable sales growth through product presentations and defining route-to-market strategy
• Liaised between internal operations with sales team and field representatives
• Facilitated onboarding and continuous training for up to two hundred concurrent accounts
• Provided career development mentorship and trained three new account managers while managing large lines of services (toxicology, genetics and blood wellness)
Gulfstream DiagnosticsImplementation Manager
Jan. 2016 - Dec. 2016Dallas, TXCoordinates and prioritizes project tasks, manages timelines, maintains project plans and communicates status to the Sales Force, Senior Management, and Clients as needed. Responsible for managing multiple client projects at one time and providing excellent customer service to clients.
Managed team of 15 direct sales representatives and 4 customer service representatives. Served as Interim Director of Client Services for three months upon hire. Created complete client onboarding process, implemented Customer Relationship Management (CRM) software and oversaw the comprehensive sales training program. • Coordinated with executive leadership to build laboratory customer service department and developed in-house supply chain operations
• Negotiated vendor contracts with supply manufacturers, shipping and courier services and software providers • Interfaced directly with the President and CEO to design new laboratory forms and requisitions • Conducted market analysis, assessed product performance and analyzed sales data for monthly reviews
Next Health, LLCClient Services Manager
Mar. 2015 - Nov. 2015Dallas/Fort Worth AreaPromoted to management after six weeks and reported directly to the President of Operations and executive sales team. Managed the distributor network, a team of 5 direct reports and 150 sales representatives. Oversaw operations of Client Managers and National Account Managers with hundreds of accounts spanning the U.S. • Directed up to 20 new account activations per week to include CRM, installation of systems, training, credentialing, risk management, compliance checks and credentialing
• Accountable for data collection, analysis and distribution of volume numbers, reports and quota support
Next Health, LLC.Client Services Representative
Mar. 2015 - May. 2015Dallas, TXInteracted with Client Managers, Clinic Collectors, and Clinic staff to maintain toxicology, pharmacogenetics, and blood wellness testing services. Facilitated new account establishment and onboarding processes. • Ensured toxicology testing protocols in diagnostic lab were compliant to industry audit standards • Provided clinics with test results and offered face to face customer service support and issue resolution to patients and clients
Next Health, LLCPurchasing Coordinator / Buyer, L2 Surgical
Nov. 2013 - Mar. 2015Dallas, TexasServed as Subject Matter Expert of large product portfolio of medical instruments, devices, implants and biologics targeted to spine, total joint and sports medicine. Accountable for all purchasing, inventory, PO reconciliations and coordinating for surgical centers for efficient enablement of scheduled surgeries. • Provided on-site key account management and consulted to operating room team on best product for case • Established and nurtured numerous partnerships with vendors, physicians and case coverage representatives • Maintained registered Tissue Bank to FDA standards and protocols
• Contributed to the development and implementation of Standard Operating Procedures
Medical City Children's HospitalPediatric ICU Coordinator and Equipment Technician
Apr. 2012 - Nov. 2013Dallas, TXPerformed administrative duties in high-demand environment to include bed assignments, scheduling of procedures, supply management, inventory controls and maintaining patient charting and unit organization in high-demand environment. Assisted clinicians with procedures and communicated through all levels of hospital organization patient complaints and requests.
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