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Work Background
MicrosoftSr. Customer Success Account Manager
Mar. 2023Malaysia
MicrosoftCustomer Success Account Manager
Jul. 2020 - Apr. 2023Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia• Enablement, migration, adoption and ongoing consumption support for
Microsoft Azure and Office 365 Cloud Services for customers.
• Collaborated with senior executives and government representatives to assess
their strategic business needs, plan engagements and programs across cloud
and on-premise workloads and deliver actionable requirements.
• Driving quality planning and delivery of Support services for customer
business outcomes and overall experience with Microsoft solutions.
• Facilitated live Instructor led training of various Microsoft products to
customers on monthly basis through Microsoft Teams.
• Tracking, escalating, and planning for the remediation of technical blockers
and provide engineering feedback to further our product and solutions as
appropriate.
• Owned each customer's experience across the entire customer life-cycle,
including on-boarding, driving adoption, continual engagement, renewal, and
expansion.
• Identify up-sell and cross-sell opportunities.
MicrosoftTechnical Account Manager
Jun. 2014 - Jul. 2020Kuala Lumpur, MalaysiaMicrosoft Services (Consultants, Technical Account Managers/Services Deliver Manager, Customer Support & Services) Technical Account Manager * As the single point of contact who is a trusted business advisor to Premier Support customers providing valuable guidance around operations and optimization of their IT infrastructure.
* Providing technical services & support collaboration with Microsofts worldwide support (GCR, India, EMEA, USA) customer service and support team and manage an incident through resolution.
* Understanding development needs of IT teams from customer in developing technical depth knowledge management by ensuring product improvement with Microsoft or operational support with the customer’s IT environment.
* Partnering relationship with customers in gaining an understanding of the customer’s IT organization’s and business group users impact on overall business, their IT goals and pain points.
* Currently managing major enterprise local companies in the FSI & oil industry. *Malaysia Services Centre Lead - Managing Microsoft Malaysia Service Centre of a team of 3 whereas it is impacting internally (Microsoft Services employees) & externally (Microsoft Services customer).
UnisysData Entry
Jun. 2009 - Dec. 2009Kuala Lumpur, Malaysia
KumonTeacher
Dec. 2007 - May. 2008Kuala Lumpur, Malaysia
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