uGloballyOperations Manager
Jan. 2024As the Operations Manager at uGlobally, I am responsible for overseeing and optimizing operational processes using SCRUM, developing strategies to improve efficiency, reduce costs, and enhance service quality. I also manage teams, ensure service quality, establish and maintain effective relationships with internal and external stakeholders, analyze data to identify areas for improvement, address operational issues, constantly seek innovation and enhancements, and serve as the Scrum Master, ensuring an agile approach to project management.