Douglas Alfaro

SaaS Support Specialist | Business Development Engineer

TranslatorInterpretation SpecialistLanguage SpecialistCustomer ServiceHelp Desk SupportProject ManagerData EntryData Entry SpecialistTyping SpecialistScientistMBAChanel ManagerSoft Skills TrainerAthlete ManagerCustomer Success Manager🎓 StudentSport ManagerTutorFitness CoachAthleteComputer engineerProduct ConsultantGraduate StudentUndergraduate StudentPartnerships ManagerBusiness Development ManagerData EngineerTech SupportQA EngineerMarketing Analytics ManagerPR ManagerCommunications Manager🏐 SportsEducationEntertainmentEngineerSales & BizDevITMarketingStartup Founder

I'm a bilingual Computer Science Engineer and Master's graduate in International Business and Trade with a strong background in AI automation, SaaS support, and strategic business growth. I’ve helped businesses streamline operations by designing tailored software solutions, automating workflows, and integrating cloud-based tools. My experience includes working with startups and international companies, providing technical support, leading SEO projects, and developing educational programs. Notably, I led a Google Apps migration project that improved client retention during trial-to-paid transitions, and co-founded a startup that reached the regional finals of the Hult Prize in Thailand.

People also viewed

Database DeveloperSolution IntegratorWeb Developer+11 tags

Experienced Professional @union pacific railroad

Voice OverCustomer Care SpecialistCustomer Service+3 tags

Sebastian Bossa

Data EntryBusiness Development ManagerAccount Manager+38 tags

Yousef Alsharhan

Marketing Manager @Mr. Baker

Content WriterCopywritingCommunity Manager+11 tags

Freelance Video Creator/Editor

DirectorProducerDirector of Photography+21 tags

Madhawa Weerasinha

FTZ controller @GAC North America Logistics

United States

Conference Planner @Texas Workforce Commission

Administrative AssistantAppointment SetterCustomer Support Representative+11 tags

Cyber Security Consultant

Sales & BizDev🐦 DesignData Entry+9 tags

Sayyid Alshiddiqi

Video EditorEditorPhotographer+4 tags

Director of Education @Union Settlement

Feedback from Douglas’s ex-colleagues

user-post-1

user-post-2

user-post-3

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

AI Support Technology Specialist

SOAXAI Support Technology Specialist

Aug. 2023 - Jan. 2025

Technical Support Manager

SOAXTechnical Support Manager

Jun. 2022 - Aug. 2023

Google Apps for Work

GoogleGoogle Apps for Work

Jan. 2013 - Aug. 2015San Salvador, El Salvador

Technical Support Staff

BellTechnical Support Staff

Dec. 2012 - Jan. 2014

Requests

Touchpoint image

0

Personal Pitch

SaaS Technical Support Expertise

Intch is a Professional Networking App for the Future of Work

300k+ people

130+ countries

AI matching

Get Intch if you'd like to

Get Recommended to New Customers

Connect with Like-Minded People

Find a side project

Reach Top Niche Experts

Find Jobs on a Hidden Market

Find a Perfect Co-Founder

Find a Trusted Mentor

Hire Top Global Professionals

See more people like Douglas on Intch

Sports

539331 people

20

Marketing and Business Development

45

Managing Director @ EastWest Entertainment Group

15

Founder @ 703 Happiness

SportsAthlete

140380 people

15

Building Inspection Superintendent / GIO @ City of Castlegar

16

Consultor legal @ Senado Federal

15

Business Owner and Entrepreneur