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Work Background
Inter-American Development BankConsultant Project Manager
Jan. 2020As a Consultant Project Manager at Inter-American Development Bank, I pilot and ensure the successful implementation of the cluster project as per the defined work plan and agreed schedules. Furthermore, I methodically gather and review baseline data, including that related to the project’s results matrix, as well as regular monitoring data. I also display a keen eye for detail while preparing and timely delivering reports to all key stakeholders to support the management of the CDP. Key Achievements: ☑ Coordinated HR affairs and promoted a workplace culture that fostered growth and built team talent.
☑ Increased operational efficiency by 80% by managing logistics processes linked to project visibility events, conducting evaluations, and maintaining liaison between consultants and stakeholders.
☑ Led all the aspects of project implementation on the ground as well as oversaw actual progress against planned progress while proposing solutions or any implementation challenges.
☑ Designed and provided feedback on proposals and deliverables of the consultants hired under the project.
☑ Rendered exceptional support and advisory services with cluster stakeholders to encourage ongoing consensus around activities underpinning the initiative, and ensured the participation of stakeholder groups.
The John Maxwell TeamCoach | Speaker | Trainer
Dec. 2019Professional development and leadership training are my passions. I take tremendous pride in being a part of the global community of certified coaches, trainers, and influencers, hailing from over 146 countries. I assist clients in identifying personal development goals, developing leadership skills, and planning career moves to ensure a high level of quality placement outcomes
The World BankConsultant Grants Manager
Jul. 2019 - Jun. 2020During my time as a World Bank Consultant, I appraised, approved, and administered the disbursement of grants as well as provided expert business support services to SMEs. To achieve the non-profit’s strategic agenda, I planned and launched an awareness and promotional campaign leading to a high volume of proposals. Additionally, I undertook the tracking and disbursement of grants as per Anti-Corruption Guidelines. Key Achievements: ☑ Shaped strategy for identifying grant beneficiaries and implemented 3 beneficiary projects.
☑ Structured, updated, and maintained a system for recording and tracking grant disbursements.
☑ Appointed as a member of Grants Review Committee in recognition of technical excellence.
You're Amazing Consulting, LLC & You're Amazing AcademyFounder & Transformational Coach
Jun. 2019As the founder of You’re Amazing Academy, my mission is to transform the lives of overworked corporate professionals and empowering them to be the best version of themselves. I liaise with workforce development institutes to conduct one-on-one coaching and skills assessment sessions to help clients land better jobs for the increased pay, impact, and fulfillment they deserve.
Bank of Saint LuciaProjects Officer (SME)
Aug. 2018 - Jun. 2019At Bank of Saint Lucia, I managed a project budget of $100K+ including maintenance of associated project cost records, creating a work breakdown structure (WBS) and project timeline, and preparing financial reports. Being a tactful project manager, I strengthened risk control and compliance management by creating process maps and workflow charts, reviewing BOSL’s forms and mandates, and setting out CRS policy. Key Achievements: ☑ Organized and conducted training, sensitization, and information sessions for 258 staff members.
☑ Provided impeccable on-site support and oversight during and post go-live at various branches.
☑ Chosen as Team Lead (Process Group) and prepared course material to facilitate staff coaching.
Bank of Saint LuciaAsst. Manager Customer Relations (Ag.)
Jan. 2013 - Jan. 2018In my role as an Asst. Manager Customer Relations, I led a 15-member sales team and improved resourced utilization to ensure excellent customer service delivery. Leveraging my unique financial skillset, I oversaw Customer Service and Lending Department, achieving the top six largest loan months in the bank’s history. Key Achievements: ☑ Implemented departmental policies and mentored staff to propel optimal performance.
☑ Secured a high customer satisfaction index by swiftly resolving exceptions identified by auditors,
☑ Established risk rating for Automatic Clearing House (ACH) implementation project.
Bank of Saint LuciaCustomer Relationship Executive
Jun. 2010 - Aug. 2018Bridge Street, CastriesIn this role, I facilitated credit analysis, underwriting, and approval of various bank loans. I spearheaded construction projects, delinquency management, and the overall loan disbursement process. I coordinated the preparation of loan documentation and interfaced with clients throughout the experience. I completed multiple audit projects from inception to completion. Key Accomplishments: ☑ Consistently exceed target expectations, effectively pursuing and closing sales opportunities.
☑ Managed a portfolio of >350 highly satisfied clients and provided them with useful financial advice.
☑ Protected the institution from costly litigation by carefully investigating discrepancies on customer loan accounts, resolving them quickly, efficiently, and to the customer's satisfaction.
☑ Routinely scored in the highest percentile on annual performance appraisals.
Bank of Saint LuciaCustomer Service Supervisor
Jan. 2007 - Jan. 2009While working here, I headed a 13-member Customer Service Team and provided continual guidance. Moreover, I performed due diligence on accounts opened, ensuring compliance with federal regulations. Key Accomplishments: ☑ Implemented employee performance documentation, leading to a 95% increase in team productivity.
☑ Restructured office functions and introduced technology reforms to enhance customer service delivery.
☑ Created a log register to track credit cards issued by the bank to deter fraud on customer cards.
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