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India
Work Background
Customer Experience Manager
FreshAir SensorCustomer Experience Manager
Apr. 2022 - Oct. 2024Lebanon, New Hampshire, United StatesFreshAir Sensor is the industry leader in smoking sensor technology. Developing and selling FreshAir's patented Smoking Sensor devices to large casinos and hotel chains within the U.S. The devices monitor the air within guests rooms. • Built and maintained relationships with large-scale properties in the hospitality sector across the US and Canada, driving add-on sales and customized solutions. • Conducted regular business reviews with hotel owners, investors, and general managers, to assess needs, address challenges, and identify opportunities for revenue growth. • Resolved customer issues promptly, maintaining high levels of technical support and customer satisfaction.
Founder/Owner
Emma Cottage PhotographyFounder/Owner
Nov. 2012 - Apr. 2022Norwich, VermontAs the Founder/Owner of Emma Cottage Photography, and an Associate of the Royal Photographic Society, I specialize in capturing timeless moments for families and professionals. With a background in the photographic and printing industry, I offer senior shoots, corporate headshots, and family photography sessions in Vermont and New Hampshire, US. My work is dedicated to providing images for generations to enjoy.
Pan-European Account Manager
Epson Europe B.V.Pan-European Account Manager
May. 2008 - Sep. 2012My role at Epson Europe was a natural progression from Epson UK, providing the opportunity to work with some of the largest European consumer electronics retailers, including Dixon’s Store Group, which accounted for 80% of Epson's consumer business at the time. I managed key Pan-European accounts such as Dixon’s Store Group, Kodak, MSH, Tesco, and Office Depot, overseeing contract development and sharing best practices across the region. I also assisted in managing change management initiatives, ensuring smooth transitions during organizational shifts. Key achievements include: • Collaborating closely with European buying teams to drive mutually beneficial partnerships and increase sales revenue. • Leveraging strong negotiation skills to secure long-term contracts and maintain strong relationships with key accounts. • Supporting change management processes to adapt to evolving business needs and drive continuous improvement.
Senior Account Manager-Dixons
Epson UK LtdSenior Account Manager-Dixons
Sep. 2006 - May. 2008I led the Dixons retail team within Epson UK’s consumer division, building on the key skills I had developed while managing smaller retail accounts. This role required in-depth understanding of both Dixons’ and Epson’s business models, which ultimately contributed to successfully securing several of Dixons’ European tenders.
Account Manager-Consumer
Epson UK LtdAccount Manager-Consumer
May. 2004 - Sep. 2006I was responsible for implementing Sales and Marketing strategies within key consumer retail accounts, with a primary focus on Amazon and Apple. In addition, I played a key role in developing Epson’s Pro Photo business and bridging the gap between the professional and consumer divisions. I also managed other high-profile accounts such as Jessops and John Lewis. My role involved identifying, managing, and executing tailored promotional campaigns to meet the unique business needs of each account.
New Business Manager-Pro Graphics
Epson UK LtdNew Business Manager-Pro Graphics
Apr. 2002 - May. 2004Epson launched new pro-graphics products, and I was tasked with educating and developing the photographic and fine art markets on the benefits of these printers. Additionally, I worked with the channel to communicate the advantages of these new technologies to the established proofing market. My role included delivering seminars to 150+ end-users, providing sales training, managing relationships with 100+ UK resellers, and collaborating closely with the marketing team to create promotional materials and reseller campaigns across all market segments.

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