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Work Background
Valparaiso Refugee Family Support GroupLeadership Team
Nov. 2023Valparaiso, Indiana, United StatesLeading a group supporting a refugee family become established in the United States. • Public speaking and presentations • Leadership
• Established housing
• Job placement
• Volunteer coordination and development
1031 CORP.Communications Specialist
Dec. 2022 - Jul. 2024Collegeville, Pennsylvania, United StatesDeveloped marketing communications for a real estate financial services company. Content creation
• Developed monthly external newsletters (10,000 readers)
• Wrote articles for blogs • Wrote and scheduled social media posts
• Interviewed team members for newsletter features
• Created polls for newsletter readers
• Wrote press releases Communications planning
• Worked to produce a strategic communications plan
• Led leadership conversations on communications strategy Contributed to strategic planning, mission statement development
• Led workshops establishing company values
• Led workshops creating a vision statement
Northwestern Indiana Regional Planning Commission (NIRPC)Communications Specialist
Oct. 2020 - Jul. 2022Portage, Indiana, United StatesDeveloped communications strategy, content, social media, and collateral for a regional governmental transportation planning agency, a Metropolitan Planning Organization (MPO). Strategic communications
• Interviewed internal stakeholders
• Developed a strategic communications plan
• Developed communication and stakeholder audit
• Developed a social media strategy
• Developed presentation for executive director Content creation
• Created flyers for economic development programs
• Wrote and scheduled social media posts
• Produced annual reports
• Wrote news releases
• Created and facilitated presentations Technical editing
• Edited Transportation Improvement Plan (TIP) documents for region for Indiana Department of Transportation Communications advisor to team
• Assisted environmental, economic development, and transportation function team members with copyediting and proofreading Media management
• Wrote press releases
• Served as a media contact Website Development
• Designed a web subsite for economic development programs Survey implementation
• Collected and reported results for a survey for US Department of Transportation
Federation of Exchange AccommodatorsCommunications Specialist & Government Affairs Support
Apr. 2014 - May. 2019Ankeny, IowaManaged the trade association’s member newsletters, developed an advocacy website, and supported the government affairs team as administrative support. Developed internal relationships to support association leadership, staff, and committees. Content management
• Served as managing editor for the association’s monthly newsletters
• Introduced, researched, and wrote association’s government affairs newsletters
• Drafted articles and web content with subject matter experts
• Assisted executive director with membership communications Board reporting
• Presented monthly report to Board of Directors for communications
Liaison for executive director
• Communicated Communications Committee and Government Affairs Committee activity and meeting summaries
• Communicated executive director’s positions to committees Administrative support for Government Affairs Committee
• Assisted with association messaging
• Participated in development of material for legislators Relationship management
• Developed relationships with volunteer leaders and members Website development and website management
• Developed and maintained a grassroots advocacy website for public, media, and legislators Data analysis and reporting
• Collected, analyzed, summarized, and reported on grassroots advocacy letter volume, distribution
First National Bank ValparaisoTraining Facilitator
Jan. 2007 - Sep. 2007Valparaiso, Indiana, United StatesLed week-long training sessions for cohorts of new tellers. Assisted training manager to improve training program. Substituted as personal banker and administrative clerk in investment department. o Facilitated training programs o Taught compliance, including AML and other federal rules o Participated in train-the-trainer program o Assisted with program improvements o Assisted with bank exam
First National Bank ValparaisoPersonal Banker and Teller
Apr. 2005 - Dec. 2006Valparaiso, Indiana, United StatesPerformed retail banking customer service functions, including account, teller, and checking service; phone banking support; and account initiation, maintenance, and product promotion. o Customer service o Compliance with bank policies and federal banking rules o Cross-sell bank products
BMOConversion Specialist
Jan. 2004 - Oct. 2004Chicago, Illinois, United StatesSupported a platform conversion and departmental migration to Canada. Supported internal departmental clients, including trading floor and other banking operations. o Interviewed and coordinated with cross-departmental staff for reporting needs o Researched template reports to meet stakeholder reporting requirements o Requested template customization o Coordinated and designed custom reports o Created forms in Excel
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