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Work Background
Electro-Technical Industry ClusterDirector of Programmes
Jun. 2024City of Johannesburg, Gauteng, South AfricaThe Electro Technical Industry Cluster is a non-profit, industry-led collective of manufacturers in the electrical, electro-mechanical, electro-technical and industrial software industries of South Africa. Our members are industrial manufacturers, solutions providers, developers and alike. The cluster takes on initiatives and sources projects that align with the cluster's values, focus areas and objectives. Above all, the cluster is an inclusive environment for local industry to engage and work together for the sustainability and advancement of the South African electro-technical sector. With the substantial and growing opportunities brought about by the fourth industrial revolution (also referred to as Industry 4.0), the cluster is committed to work together to take advantage of these opportunities and address the challenges facing our members and the local industry as a whole. ETIC actively works to establish collaboration alliances with government, industry support structures, and other bodies, with the aim of using collaborative resources to implement action plans that will stimulate the use of local capacity and improve the competitiveness of South African made products. The Director of Programmes role includes the board level activities related to the operation of a Non-Profit Organisation, as well as the identification, initiation, execution and delivery of integrated programmes within the Electro-Technical Sector.
CSGSenior Business Consultant
Jan. 2022 - May. 2024City of Johannesburg, Gauteng, South AfricaI was initially onboarded to join the Mobily KSA (B2C Care and Billing) programme in the Business Transition and Integration Lead role. Later assisted in the early phases of scope and approach definition for the Mobily KSA (B2B Care and Billing) programme. This involved regular travel to Saudi Arabia and peer to peer engagement with senior Mobily Technical and Business Leads.
Later was transferred into the Business Consulting Practice to support the development of CSGi organisational capability as a fully fledged Systems Integrator.
In parallel was assigned to Comcast USA as a Senior Business Consultant to support the implementation of CSGi Encompass billing solution for Comcast Government Services.
On A Cloud (Pty) Ltd.Digital Transformation Lead
May. 2020 - Dec. 2021Johannesburg Area, South AfricaBusiness ecosystem analysis for agriculture, education, fintech, healthcare, media, municipality and transport aimed at identifying points of leverage and opportunities for digital disruption.
Facilitating customer centric business design processes based on the LEAN business model canvas and rich business capability architecture models.
Design guidance and facilitation roles in digital transformation initiatives, primarily facilitating agile product and business model innovation, encompassing start-up, corporate venture and NPO/social enterprise environments.
Development and validation of supporting technology architectures, differentiating core technology innovations from supporting services, to rationalise development effort and leverage third-party services.
MTN SA - Via Tata Consultancy ServicesBusiness Integration Lead
Apr. 2018 - Apr. 2020City of Johannesburg, Gauteng, South AfricaResponsible within the Systems Integrator relationship to provide consulting to various workstreams, Including Business Modelling and Requirements, Process Engineering, Change Management, Knowledge Transfer, End-User Training, Operational Readiness and Benefits Realisation.
Directly accountable within the Systems Integrator for the delivery of the end-user training and adoption strategy, as well as managing the delivery of digital training content to the client learning management system.
Ensuring the ability of the solution to support key future business operational, product and service strategies.
Thought leadership, guidance and coaching within the System Integrator team, promoting the adoption of leading practice, then supporting the acquisition and application of new competencies.
EDGE Evolve GroupCo-Founder
Jan. 2017 - Mar. 2020City of Johannesburg, Gauteng, South AfricaBringing the proprietary GIR toolkit and services to establish an innovation sandbox environment for the group, building new group capabilities through synergies across the verticals, as well as bringing development opportunities arising from third parties to the table. I was primarily focused on cloud platform development and support opportunities within EduTech, FinTech, GreenTech and MediaTech verticals. There was also an exploratory focus on data analytics and machine learning for Customer Value Management and Internet of Things applications.
Global Innovation Resources (Pty) Ltd.Founder
Jul. 2013 - Dec. 2016City of Johannesburg, Gauteng, South AfricaAs an enterprise development facilitator I focused on bringing all of the elements of a new technology-based venture together, from identifying promising inbound or outbound technology transfer opportunities, developing the rationale and business case, assembling the programme team, through facilitating synergies and integration with partners, to creating connections with early customers, and finally introducing and coordinating the various sources of development capital.
MTN SAConsultant: Customer Centric Business Design
Mar. 2011 - Jun. 2013Johannesburg Area, South AfricaCustomer Management - Lead Consultant to Marketing Department. Design of Enterprise Customer Value Management Business Architecture. Guidance of Customer, Channel and Product Profitability Modelling. Guidance of Customer and Social Media Analytics.
JourneyMastersLead Consultant - Customer Management
Jul. 2008 - Apr. 2011InternationalProviding Channel Management SME Services for MTN SA and Samsung Africa.
Nov10-Apr11 Rolled-out new Sales, Service and Distribution Channel - ECONET Zimbabwe.
Nov09-Oct10 Customer Management SME services for MTN Group Commercial Stream.
Aug09-Dec10 Rolled-out new Sales, Service and Distribution Channel - MCEL Mozambique.
Jul08-Oct09
DSTV MobileLead Consultant - 3G Enterprise Architecture
Aug. 2006 - Apr. 2007Managed the end-to-end design of the business and technical solution to deliver mobile content using 3G platforms.
Aug06-Apr07
MTN SALead Consultant / Senior Programme Manager
Feb. 2005 - Jun. 2008Customer Management - Senior Programme Manager
Apr07-Jun08 Consumer Business Unit - Senior Programme Manager
Feb06-Apr07 Billing Programme Business Integration - Programme Manager
Feb05-Feb06
MTN NigeriaProgramme Manager
May. 2001 - Jan. 2005Programme Manager - Sales and Distribution Integration
Jul04-Jan05 Programme Manager - Build Network Infrastructure
Apr03-Jul04 Programme Manager - Customer Relationship Management
Sep02-Mar03 Senior Project Manager - Business Projects
Jun02-Sep02 Project Manager - Business Operations Training
May01-May02
Sector Education and Training AuthoritiesConsultant: Business Planning and Development
Jul. 1999 - May. 2001Media, Advertising, Print, Publishing and Packaging SETA
Jul99-May01 Services SETA
Jan00-May01 Sport, Arts, Culture and Entertainment SETA
Jul99-Nov99
MTN South AfricaProject Manager
Jul. 1998 - May. 2001Johannesburg Area, South AfricaEPPIX CCBS Implementation
Jul98-May01
Services SETAConsultant
Jan. 1998 - Dec. 2001Business Modelling for the SETA.
Enterprise Architecture and Establishment of Operations.
Information Systems Design and Requirements Specification.
Services SETAConsultant
Jan. 1998 - Dec. 2001
M-Net / SuperSportProject Manager
Jan. 1997 - Feb. 2001Johannesburg Area, South AfricaM-Net Broadcast Services
Nov98-Feb01 M-Net Channel
Jan97-Feb01
MultiChoice International GroupProject Manager
Sep. 1993 - Jan. 1999Johannesburg Area, South AfricaMultiChoice Africa and South Africa
Sep93-Jan1999 MultiChoice DSTV
Jan94-Dec94 M-Web (ISP)
Jun96-Nov98 Communication Technologies / International Gaming Network
Jan94-Nov98 Orbicom (Transmission)
Jun95-Nov95
Network of TrainingInstructional Design Consultant
May. 1989 - Aug. 1993Johannesburg Area, South AfricaSales Management Consulting
Jul91-Aug93 Instructional Design
May89-Aug93 Training Product Sales
Jul91-Aug93 Present Training Courses
Jul91-Aug93
Development InternationalInstructional Design Consultant
May. 1989 - Nov. 1991Johannesburg Area, South AfricaMilitary Technical Documentation
May89-Nov91 Health Oriented Systems Technologies
May89-Nov91 Unit Trust Product Development
May89-Nov91 New Product Leadership Programme
May89-Nov91
International Training NetworkInstructional Design Consultant
Jan. 1988 - Apr. 1989Johannesburg Area, South AfricaInstructional Design and Media Production: Jan88-Apr89
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