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Work Background
SENIOR PROGRAM MANAGER – Head of Portfolio Governance, Demand and Delivery
Quality KioskSENIOR PROGRAM MANAGER – Head of Portfolio Governance, Demand and Delivery
Mar. 2024 - Jul. 2024United Arab EmiratesOverseeing Portfolio Governance & Demand management for a large Testing Centre of Excellence and oversight on Delivery for over a 120+ Member Quality Assurance Teams and handling 20+ QA Projects for a large Middle East Banking Client. Responsibilities:  Manage a team of 120+ Onsite and Offshore team as part of Testing Centre of Excellence and oversight on delivery 20+ Projects on “Testing as a service (TaaS)” model.  Oversight on Demand management (through Demand Manager)- ensuring new demands are tracked and resources / sows / associated risks are tracked closely.  Plan and implement standardization of Test Artefacts (DSRs, Weekly, Test Strategy, Test Plans, Reports, Closure etc.).  Define/Amend standard operating process for Test Management & Demand Process and formalize the same with TCoE and other stakeholders.  Ensure maintenance and updates to Test Artefacts for changes with approvals.  Leading the Automation of artefacts & processes.  Monthly Project Audits (Quality Gates) and highlight deviations and tracking and ensure compliance to quality gates are adhered to.  Weekly reporting to CIO and leadership.  Chairing the Weekly Test Governance Meeting with Test Managers and Delivery Head.  Facilitating Weekly OCMs and Monthly Steerco management and Tracking actions.  Highlight deviations / gaps with tracking and work with TCoE team to fill the gaps.  Manage & resolve escalations from delivery/client with Delivery Head and explore improvements in process (where needed).  Performance management of Quality Assurance Team and Service Delivery Managers.  Coaching and mentoring of Test Managers to handle test governance and adopt Project management culture.
SENIOR MANAGER – IT PROJECTS (Senior P. M- Private Banking & Wealth Management, Capital Markets Platform)
Abu Dhabi Commercial BankSENIOR MANAGER – IT PROJECTS (Senior P. M- Private Banking & Wealth Management, Capital Markets Platform)
Aug. 2022 - Dec. 2023United Arab EmiratesOverseeing Portfolio / Program Management- Delivery and Vendor Management- Lead role in transition to Platform Operating Model-Facilitate Governance forum and updates- Cross functional Team Management- Implementation of Hybrid Agile Practice Program Delivery: Platform Migration & Digital Transformation Program (Budget – USD 15+M, Team – 50+)  Wealth Management Customer Enquiry Portal- Digital  Wealth Management Middle & Back-office Core Systems Replacement, and online onboarding and trading Responsibilities: Platform Operations & Program Delivery:  Acting as back-up for Platform Lead for Private Banking and Wealth Management systems for Run and Change streams  Leading multiple squads of Project Managers, Scrum Masters, Business and Technical Analysts, Testing Squads  Spearheading the digital transformation of the Wealth Management Customer Enquiry Portal, ensuring seamless online access  Orchestrating the replacement of core systems in the Middle & Back-office for Wealth Management, along with implementing efficient online on boarding and trading capabilities  Monitoring and Overseeing run the bank activities for Wealth and Private Banking Platform with a team of Production Support Squads Portfolio Management:  Coordinating and facilitating Portfolio Management services for 20+ Projects / Initiatives spanning Private Banking, Wealth Management, and Capital Markets, involving collaboration across diverse departments and stakeholders  Steering and hosting monthly Portfolio Steering Committee Meetings chaired by Group- Heads and CIO to comprehensively assess the progress and value proposition achieved by the initiatives  Playing a pivotal role in liaising between Business and Technology teams for Quarterly Business Review sessions, contributing to the prioritization, progress reporting of Agile Initiatives & Projects along with robust benefits tracking Key Achievements:  Successful roll-out of Customer Enquiry Portal (online & Mobile) in record time of 7 Months  Played a lead role of implementing Platform Operating model for Run and Change Squads  Scope and change control leading to savings in development efforts up to USD 500K and mitigating impact of schedule slippage by 3 months
PROGRAM MANAGER- PROGRAM CONSULTANT (Deputed to Bank Muscat)
Tech MahindraPROGRAM MANAGER- PROGRAM CONSULTANT (Deputed to Bank Muscat)
May. 2022 - Jul. 2022Oman, MuscatBusiness and Technology consulting for Banking Solutions-Program Audit and Assurance for T24- Temenos Core Banking (Islamic Banking), Finacle Digital Banking Program Program Audit & Assurance: Core Banking Replacement Program (Islamic Banking) & Finacle Digital Banking Program  Engaged in Business and Technology consulting for Banking Solutions, specializing in Program Audit and Assurance for T24-Temenos Core Banking (Islamic Banking) replacement program & Finacle Digital Banking Program  Led a comprehensive Program Health Check, analysing the current state of the program. Delivered a detailed report encompassing Program Roadmap, Timelines, and a thorough examination of Risks and Mitigations  Played a key role in bridging the gap between business objectives and technological implementations, ensuring that solutions were not only technically sound but also aligned with the overarching goals of the banking institution Key Achievements:  Conducted Program Health Check and delivered a comprehensive report in two months’ time, covering current state analysis, Program Roadmap, Timelines, Risks and Mitigations
PROGRAM MANAGER – Business Banking Digital Uplift
WestpacPROGRAM MANAGER – Business Banking Digital Uplift
Aug. 2021 - Mar. 2022Australia, SydneyProgram Delivery – Resource & Team Management – Budget Management – Benefits delivery – Governance and Vendor Management– Program risk and issues management – Technology Implementation and Release Management- Hybrid-Agile Program of Work: Business Lending Optimisation and Transformation Program (Budget – USD 10M, Team – Sr. Project Managers, Scrum Masters and 6 Squads of 70+ Members) 1) Digital Finance Origination for Business Lending 2) Digital Finance Origination for Equipment Finance 3) Automation of Financial Review of Business loans 4) Digital Credit Assessment and Decisioning. Responsibilities:  Delivered end-to-end delivery of Business Lending Optimization and Transformation Program  Applied Hybrid-Agile methodology for flexible program execution  Managed vendor relationships to align with program objectives  Implemented proactive risk management strategies & Identified and addressed potential risks and issues in advance Key Achievements:  Successful roll-out of multiple major and minor releases of Digital Initiatives to production with minimal postproduction issues
SENIOR PROJECT MANAGER
RabobankSENIOR PROJECT MANAGER
Jan. 2021 - Aug. 2021Australia, SydneyProject Assessment – Process Improvement – Business Case Development – Full Cycle Project Management – Technology Modernisation- Hybrid-Agile Program of Work: (Budget – USD 2.5M, Team – 20+)  Financial Claim Scheme Remediation and Enhancement (Regulatory & Compliance Program)  IT SME for the Rabobank’s Core Banking Modernisation Program (Initiation & Feasibility phase). Responsibilities:  Conducted Project Assessment for Financial Claim Scheme Remediation and Enhancement, ensuring alignment with regulatory and compliance standards  Developed a comprehensive Business Case for the Financial Claim Scheme project, highlighting the benefits and justifications for remediation and enhancement efforts  Led Process Improvement initiatives to enhance data quality, reconciliation, and compliance with Central Bank requirements in the Financial Claims Scheme project  Implemented a Hybrid-Agile framework and Set up and coached a team of 5 squads, fostering collaboration and efficiency in delivering outcomes  Specialized in Technology Modernization, particularly as the IT Subject Matter Expert for Rabobank's Core Banking Modernization Program during the Initiation & Feasibility phase Key Achievements:  Delivered a critical project on Financial Claims Scheme remediation that enhanced the data quality, Data Reconciliation and comply with Central Bank compliance on claims calculation engine  Completed the development of a strategic “Roadmap" for Rabobank's Core Banking Modernization Program  Crafted a compelling Business Case for seed funding, showcasing the necessity and benefits of upgrading the bank's core systems  Played a key role in negotiating and concluding a USD 7M Temenos Core Banking License and Maintenance Contract renewal, showcasing effective vendor management skills
SENIOR PROJECT MANAGER (PROGRAM MANAGEMENT) – DIGITAL TRANSFORMATION
Heritage and People’s Choice LimitedSENIOR PROJECT MANAGER (PROGRAM MANAGEMENT) – DIGITAL TRANSFORMATION
Mar. 2019 - Jan. 2021Australia, SydneySENIOR PROJECT MANAGER (PROGRAM MANAGEMENT) – DIGITAL TRANSFORMATION Business Case- Feasibility Assessments- Cloud Solution Delivery – Stakeholder Management – Vendor Management – Migration & Deployment – Onshore/Offshore Team Leadership Program of Work: (Budget – USD 12M, Team – 50+)  Upgrading of Core Banking V7 to V15  Core Banking Platform as a Service -PAAS (Pvt Cloud) & Set up of Managed Services and Core Banking Cloud Migration  Integration Project for new Lending and CRM programs with Core Banking  Migration of Core Switch to AWS Cloud & Data Warehouse to Azure Cloud Responsibilities:  Developed a compelling Business Case for the Upgrading of Core Banking from V7 to V15, outlining the benefits and justifications for the initiative  Conducted thorough Feasibility Assessments for various components of the program, ensuring the viability and practicality of each project  Delivered Cloud Solution Delivery for Core Banking Platform as a Service (Pvt. Cloud), including the setup of Managed Services and migration to Core Banking Cloud  Effectively engaged stakeholders and managed vendor relationships, ensuring alignment with program goals and successful collaboration with global testing vendors for Testing as a Service  Led Migration & Deployment efforts for critical components, including Core Switch migration to AWS Cloud and Data Warehouse migration to Azure Cloud  Provided onshore/offshore Team Leadership for a diverse team of 50+, ensuring effective collaboration and communication across locations Key Achievements:  Established Managed Services & Cloud Migration for Fiserv-Core Banking Infrastructure with integration to several legacy applications residing in On-Prem Data Centre  Successful delivery of Cloud migration of Core Banking as PaaS, Cuscal- NPP and Payments Core Switch migration to AWS, Data Warehouse workloads to Azure Services  Led RFP proposals and Vendor Selection for Testing as a Service (USD 3.5M) involving global testing vendors for Digital Transformation Comprising Core Banking, Salesforce Financial Cloud, Lending Transformation  Boosted operational capabilities after steering seamless complex core banking system upgrade and successful Lending and CRM systems integration—utilising Agile and Waterfall methodologies  Prevented 4 to 5 months’ delivery delay impacting inter-dependent projects after closing multi-year vendor contract  Integration of Salesforce, Lending Origination and Open Banking APIs with Core Banking and Data warehouse
AVP – HEAD OF PROGRAM MANAGEMENT OFFICE
sharjah Islamic bankAVP – HEAD OF PROGRAM MANAGEMENT OFFICE
Mar. 2016 - Sep. 2018United Arab EmiratesEnterprise Portfolio Delivery & Management – Cost Optimisation – Quality Assurance – Governance, Risk, Compliance (GRC)- People Management- Vendor Management Portfolio Delivery & Governance: (not limited to): (Portfolio Budget: USD 35M, Team – 60+) Core Banking Phase II Program including CRM /Recoveries & Collection | Change Requests and Regulatory and Remediation Projects |Business Process and Workflow optimisation Project |Level 2 Core Banking Transition Program and Disaster Recovery Project |Digitisation of Forms, contracts and letters |Digital Lending Origination system |Investment Banking System upgrade |Enterprise Document and Record Management System | AML/ Financial Crime Monitoring /FATCA Program |EPM Server 2016- Automation of Project Management Process & Dashboards |VAT Implementation Program for Bank and its subsidiary companies |Risk Management Program (IRFS 9, ALM and Basel III) |Robotic Process Automation |API Banking Services to Corporate Banking Customers.  Spearheaded Enterprise Portfolio Delivery & Management for a diverse portfolio, supervising projects with a budget of USD 35M and a team of 60+ professionals  Headed IT-PMO and optimised PMO process, PMO operations and continuous improvement, analysis of portfolio investments, reporting to enable effective decision-making and delivering business value for multiple projects  Established and maintained Governance, Risk, and Compliance (GRC) frameworks, ensuring alignment with industry standards and regulatory requirements  Overseen Vendor Evaluation and System Selection process through RFIs & RFPs to evaluate new applications and technology solutions. Standardized RFP process and introduced scoring and evaluation methodology which helped in streamlining the procurement standards for IT solutions  Managed large IT contracts up to the cumulative value of USD 20 Million and gained significant experience in contract negotiations, vendor management Key Achievements:  Implemented Cost Optimization measures across the portfolio, resulting in savings of USD 3M through strategic contract negotiations, scope management, and on-time delivery  Ensured Quality Assurance across programs and projects, reducing audit observations by nearly 30% through enterprise-wide process improvements and peer-to-peer reviews  Automated 40% of project management processes (utilising EPM 2016) and overhauled PMO delivery processes that significantly enhanced overall project visibility and reporting across the bank enterprise  Showcased IT thought leadership by leading 100+ senior management committees and PMO Committees for large transformation programs, engaging closely with General Managers, Department Heads, CFO, CIO, and others  Effectively managed stakeholders and vendor relationships, playing a crucial role in RFP proposals and Vendor Selection for projects and programs totalling USD 25M, leading to savings of USD 2.5M  Played a crucial role and led the ISO27001 certification compliance of ICT department concerning Program Management Office
SENIOR MANAGER – PROGRAM MANAGER
sharjah Islamic bankSENIOR MANAGER – PROGRAM MANAGER
Aug. 2012 - Mar. 2016United Arab Emirates, SharjahBusiness Case approval – RFP & Vendor Selection- Business Transformation – Program Management – Global Vendor Management – C-Level Collaboration – Techno-Functional People Leadership- Program Office & Governance Set up Program: Core Banking Replacement & Digital Banking Transformation (Budget: USD 25 M, Team – 100+) — Temenos- T24 Islamic Core Banking Replacement, Finacle- Digital Banking Transformation, IBM Middleware Upgrade — Consolidation of Retail, Corporate Banking, GL, Treasury, Trade Finance, Payments and Investment Banking systems — Hardware, Storage, and Network Infrastructure Procurement and Implementation — Digital Cheque Imaging Project — ATM Switch & Application Replacement Project & ISO8583 Message integration with Core Banking — Integration of 40+ upstream/Downstream systems — Revamping of Enterprise Data Warehouses to establish a new Data Analytics Platform — Digitisation of Signature and Account Mandate forms Key Achievements:  Elevated overall banking capabilities by delivering large-scale Business & Technology Transformation Program—USD 25+M in total value  Rolled out 200+ system enhancement/ Business process improvements/Remediation using SAFe Agile, across Corporate, Retail, Treasury and Trade Finance Domains  Successfully lead Core banking Temenos -T24 DR drill within 6 months of core banking go live  Produced $3M program savings and additional $1.5M through strategic vendor (contract) re-negotiations, effective scoping and project management, and customisation efforts

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Expert Project Management, & IT ProcurementProcurement, RFP-RFQ
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