sharjah Islamic bankAVP – HEAD OF PROGRAM MANAGEMENT OFFICE
Mar. 2016 - Sep. 2018United Arab EmiratesEnterprise Portfolio Delivery & Management – Cost Optimisation – Quality Assurance – Governance, Risk, Compliance (GRC)- People Management- Vendor Management
Portfolio Delivery & Governance: (not limited to): (Portfolio Budget: USD 35M, Team – 60+)
Core Banking Phase II Program including CRM /Recoveries & Collection | Change Requests and Regulatory and Remediation Projects |Business Process and Workflow optimisation Project |Level 2 Core Banking Transition Program and Disaster Recovery Project |Digitisation of Forms, contracts and letters |Digital Lending Origination system |Investment Banking System upgrade |Enterprise Document and Record Management System | AML/ Financial Crime Monitoring /FATCA Program |EPM Server 2016- Automation of Project Management Process & Dashboards |VAT Implementation Program for Bank and its subsidiary companies |Risk Management Program (IRFS 9, ALM and Basel III) |Robotic Process Automation |API Banking Services to Corporate Banking Customers.
Spearheaded Enterprise Portfolio Delivery & Management for a diverse portfolio, supervising projects with a budget of USD 35M and a team of 60+ professionals
Headed IT-PMO and optimised PMO process, PMO operations and continuous improvement, analysis of portfolio investments, reporting to enable effective decision-making and delivering business value for multiple projects
Established and maintained Governance, Risk, and Compliance (GRC) frameworks, ensuring alignment with industry standards and regulatory requirements
Overseen Vendor Evaluation and System Selection process through RFIs & RFPs to evaluate new applications and technology solutions. Standardized RFP process and introduced scoring and evaluation methodology which helped in streamlining the procurement standards for IT solutions
Managed large IT contracts up to the cumulative value of USD 20 Million and gained significant experience in contract negotiations, vendor management
Key Achievements:
Implemented Cost Optimization measures across the portfolio, resulting in savings of USD 3M through strategic contract negotiations, scope management, and on-time delivery
Ensured Quality Assurance across programs and projects, reducing audit observations by nearly 30% through enterprise-wide process improvements and peer-to-peer reviews
Automated 40% of project management processes (utilising EPM 2016) and overhauled PMO delivery processes that significantly enhanced overall project visibility and reporting across the bank enterprise
Showcased IT thought leadership by leading 100+ senior management committees and PMO Committees for large transformation programs, engaging closely with General Managers, Department Heads, CFO, CIO, and others
Effectively managed stakeholders and vendor relationships, playing a crucial role in RFP proposals and Vendor Selection for projects and programs totalling USD 25M, leading to savings of USD 2.5M
Played a crucial role and led the ISO27001 certification compliance of ICT department concerning Program Management Office