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Work Background
CARVERDirector of Operations
Mar. 2023 - Oct. 2024Atlanta, Georgia, United StatesCarver Hotel Group Atlanta, GA • 07/2021 - 09/2024
Accounting Manager & Director of Operations (Promoted, Management Role) • Full-time
» As Accounting Manager, I entered all daily business operations financial transactions into QuickBooks and Salesforce. As DOO, I implemented a bilateral sync between both systems, saving lots of time for the current Accounting Managers and Controller.
» Managed a team of five accountants' daily tasks for 18 months until a controller was hired full-time. » Managed all the training and implemented new SOP processes for new business contract handling by a team of 15 business development managers.
» Using Egencia, managed domestic national travel for our consultants to get them to their worksite on time and back home. Flights, shuttles, and when necessary, trains and ride-shares. Worked on call weekends once a month to deal with sudden travel changes or delays.
» Negotiated and sometimes on vendor contracts for vendors for IT, telephony, SaaS services and building maintenance vendors. » Ran the budgets for office meals and office ordering of supplies and tech. I implemented an inventory tracking system and severely reduced the rampant, unnecessary spending on everything from snacks and major computer peripherals
» Managed continuous employee training needs roll-outs of new or changed processes and workflows.
» New hire selection participation, new hire orientation and onboarding of new employees once hired. » I ran the training program for new accounting hires, setting up workstations and user accounts for the new employees.
» Overall Impact: Enhanced organizational productivity and increased business continuity through technical and process innovations, which contributed to an increase in the annual net revenue to $15M for FY 2022 and FY 2023 - up from $11M in FY 2021.
» Please see the Projects section on this resume for additional details.
Carver Hotel GroupAccounting Manager
Jul. 2021 - Mar. 2023
Arrow ExterminatorsCORPORATE DEPOSIT SPECIALIST
Sep. 2017 - Jul. 2021» Deposited up to $100,000 per day in receivables for enterprise-level client accounts managed by the corporate office » Responsible for collecting $350,000 in past due AR from a large national property holding company. The balance was years old and growing. I got it collected in two months and, with payment arrangements, their balance to current within eight months.
» Managed the daily receivables oversight for 135 branches, ensuring that each branch balanced to $0 discrepancy each day.
» Worked as the liaison to the Corporate Finance management in keeping the branches' receipts operations on task so that we had smooth monthly close operations each month.
» Spearheaded a proposal and contract management program and processes that streamlined our bidding, winning and managing contracts for large multifamily communities. It was scattered before and once it was given to me - it ran smoothly and predictably.
» Developed a process for daily balancing for 135+ service center branches across thirteen states, taking the month-end close process from four days to one day each month, a 75% reduction in time.
» Trained branch office managers, countrywide, over phone and KB formatted emails daily on best practices of how to avoid Out of Balance Discrepancies that negatively affect their branch's bonus performance.
» Please see the Projects section on this resume for additional details.
American Family InsuranceINSURANCE ADVISOR, VAN BUREN AGENCY
Jan. 2016 - Dec. 2017• Offered consultative services and overall support to numerous commercial and residential clients, discussing insurance options that best fit their stated needs and their respective claims • Promoted and sold $85K in annual premiums within first four months of employment, always providing service with integrity and a sense of duty
J S MALYN HOLDINGS, LLC OWNER
Jan. 2015 - Dec. 2016• Founded and self-led a home-based customer service and support business
• Leveraged skills mastered during this time including operations management, customer service, needs assessment, interpersonal relations and analytical thinking
Affinity StoneworksACCOUNTING & OFFICE MANAGER
Jan. 2015 - Dec. 2015Alpharetta, Georgia, United States» Oversaw all financial transactions, including reporting, bank account reconciliations, inventory management, and AP payments and printed and mailed about 60 weekly checks.
» Addressed in-office computer and software issues as an unofficial IT specialist.
» Impact: Found a years old $525,000 out of balance in their Inventory GL account. I found the root of each transaction that was attributed to that imbalance, corrected the GL entry for each one, and brought the balance down from -$525,000 to -$.06. Those six cents still bother me to this day.
» See Projects for the story of how I landed this position - a cool story that shows my expertise and reputation that follows me wherever I go.
VariousImpacts I Made:
Jan. 2009 - Oct. 2024Atlanta metropolitan area, Georgia, United States• I came up with the idea, researched, and implemented an AR SaaS system to resolve a formidable aged receivables collections issue, negotiating the SaaS contract so that the tool would be $1,800 under the contract cap. (Carver)
• Significantly improved the performance tracking system at Arrow Exterminators, reducing errors and fostering better engagement between branches. • Turned consulting requests into job offers at Affinity Stoneworks, training on Sage 50 Progress Billing feature and creating custom reports. (Arrow Exterminators) Note: I made additional large impacts for all of these employers, but I will not disclose them here in the interest of their privacy. They are detailed on my full resume and visible to any recruiter during the interview process.
SAGEPAYROLL PROCESSOR & ACCOUNTING APPLICATION SUPPORT ANALYST, IOI PAYROLL/SAGE SOFTWARE
Jan. 2009 - Dec. 2015• Delivered sound and top notch customer support to resolve accounting software-specific corporate escalations with timeliness and attention to detail
- Wrote some of the best performing, detailed Knowledge Base technical content to date. My KB articles are still some the highest rated on the public facing Sage 50 website for its users. • Educated and trained a broad client base of CPAs, bookkeepers, Payroll Managers, Business Owners and Consultants in how to complete accounting transactions and financial reports varying in complexity from basic to advanced using Sage and IOI
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