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Work Background
Stacey Hanke Inc.Director of Client Relationships
Sep. 2021 - May. 2024• Served as the key bridge between client expectations and the implementation of training workshops to ensure success for both the client and the instructor team. • Assessed the training needs of each client and aligned or adjusted our training capabilities in collaboration with the instructor team. • Created communication tools and procedures to capture and improve upon client on-boarding and instructor preparation. • Enhanced client retention and loyalty through proactive support and ongoing engagement post- training.
Stacey Hanke Inc.Senior Instructor in Leadership Development & Executive Mentor
Aug. 2016United States• I help business leaders grow in their ability to communicate with confidence, polish their personal brand, and maintain their authenticity whether in person or via virtual mediums. • Served over 4800 business leaders as a trainer/facilitator and executive mentor in workshops with 40+ participants and in 1-1 coaching sessions. • Partner with client leadership to assess training and development needs, create tailored solutions that exceed expectations, and provide "Next Steps" to ensure continued growth for both individuals and their teams. • Receive consistent "5-Star" feedback from training participants, "Mindy did a great job of helping us get comfortable being vulnerable. This is tough to do. But we did it because she created such a supportive space. I will be better for it."
Grand Avenue Business AssociationBoard Director - President & Membership Committee Chair
Sep. 2011 - Mar. 2015Greater Minneapolis-St. Paul AreaProvided leadership and support to over 200 local, member businesses through strategic marketing, advocacy, community events, education, and networking opportunities.
hush Therapeutic MassageFounder & Owner
Aug. 2010 - Sep. 2016Greater Minneapolis-St. Paul AreaFounded and scaled a clinical massage practice to six-figures in annual sales in a highly competitive environment. Lead and developed a team of 8 clinical massage therapists and support staff to reach their personal and professional milestones. My mantra: “Support your employees in a way that allows them to be their best selves, and they will take care of the clients.” • Authored and implemented systems for every aspect of employee recruitment, training & development, and company growth. • Lead and coached employees to provide a high-value client experience and to confidently transition new clients into “forever clients” which resulted in a client return rate of 70%. • Expanded the clinical massage practice by contracting with Senior Care Organizations. These organizations sought our expertise in providing touch-based therapies to their employees and residents. I addressed our mutual goal of enhancing the lives of aging adults by speaking at regular nurses’ meetings and caregiver support groups. • Sold this service-based business after 6 years by leveraging an outstanding client-centered reputation.
TakedaProfessional Senior Sales Representative
Nov. 1998 - Aug. 2010Greater Minneapolis-St. Paul Area• Managed a consistently high-performing territory by earning the reputation as a respected, knowledgeable and resourceful partner to key accounts, colleagues and management. • Created and facilitated District and Regional Sales Training Workshops.
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