Verizon WirelessInternet Specialist
Jan. 2011 - Apr. 2011Handled inbound customer calls relating to activations, the use of equipment, shipments via FEDEX and other shippers, the return of equipment to the warehouse (CTDI), WFG exchanges, and status inquiries of consumer Internet orders.
Handled escalated calls and provided one call resolution for the customer pertaining to credit applications for service, device activation, and Internet order tracking.
Provided solutions for customers experiencing problems in getting equipment activated, returned, or received after making purchases through the Internet channel.
Processed orders through Work Flow Manager (WFM) submitted via the Internet for consumer customers.
Assisted with iPhone launch via Internet channel; order processing, activation assistance, and process WFG exchanges for iPhone devices.