Cansu Kilic

Manager on Duty @The Ritz-Carlton Hotel Company, L.L.C.

🎓 StudentGraduate Student

As a dedicated hospitality professional with over 10 years of experience, I currently serve as the Manager on Duty at The Ritz-Carlton, Istanbul. My role focuses on enhancing service performance, ensuring guest satisfaction, and maintaining operational excellence. With a strong background in front office management and guest relations from renowned establishments like The St. Regis and Hilton, I am skilled in addressing guest needs, training teams, and implementing effective corrective actions. I hold a degree in International Trade & Business from Bahcesehir University, complemented by an English Communication program at UCLA. Additionally, I am continuously developing my leadership and marketing skills through ongoing education. Fluent in English and proficient in industry-standard software, I thrive in dynamic environments where I can contribute to creating memorable guest experiences.

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Work Background

Manager on Duty

The Ritz-Carlton, IstanbulManager on Duty

Aug. 2023İstanbul, Türkiye

Director of Front Office

The Stay Boulevard NişantaşıDirector of Front Office

Dec. 2022 - Aug. 2023Istanbul, Turkey

Front Office Manager

The StayFront Office Manager

Jan. 2021 - Dec. 2022

Front Office Supervisor

The StayFront Office Supervisor

Jun. 2018 - Dec. 2020

Front Office Agent (Opening Team)

The St. Regis IstanbulFront Office Agent (Opening Team)

Mar. 2015 - Jun. 2018Istanbul, Turkey

Journey Ambassador

Hilton Istanbul Bomonti Hotel & Conference CenterJourney Ambassador

Jun. 2014 - Feb. 2015

Guest Relations Agent

The Ritz-Carlton Hotel Company, L.L.C.Guest Relations Agent

Nov. 2013 - Jun. 2014Istanbul, Turkey

Guest Services & Communications Agent

The Ritz-Carlton Hotel Company, L.L.C.Guest Services & Communications Agent

Mar. 2013 - Nov. 2013Istanbul, Turkey

Front Office Trainee

The Ritz-Carlton Hotel Company, L.L.C.Front Office Trainee

Sep. 2012 - Mar. 2013

Federation Assistant

International Wheelchair Basketball Federation Europe ChampionshipFederation Assistant

May. 2012 - May. 2012

Finance Trainee

The Ritz-Carlton Hotel Company LLCFinance Trainee

Dec. 2011 - Sep. 2012

Protocol Assistant

Alliance of Civilization, Istanbul Forum- Youth EventProtocol Assistant

Apr. 2009 - Apr. 2009

Protocol Asssistant

106th Anniversary of Beşiktaş JKProtocol Asssistant

Mar. 2009 - Mar. 2009

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