Manager on Duty@The Ritz-Carlton Hotel Company, L.L.C.
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As a dedicated hospitality professional with over 10 years of experience, I currently serve as the Manager on Duty at The Ritz-Carlton, Istanbul. My role focuses on enhancing service performance, ensuring guest satisfaction, and maintaining operational excellence. With a strong background in front office management and guest relations from renowned establishments like The St. Regis and Hilton, I am skilled in addressing guest needs, training teams, and implementing effective corrective actions.
I hold a degree in International Trade & Business from Bahcesehir University, complemented by an English Communication program at UCLA. Additionally, I am continuously developing my leadership and marketing skills through ongoing education. Fluent in English and proficient in industry-standard software, I thrive in dynamic environments where I can contribute to creating memorable guest experiences.More...