TMM FAMILY SERVICES, INC.Lead Houseparent Manager
May. 2004 - Jun. 2016Tucson, Arizona, United States• Managed home, staff, and child-related activities with a strong focus on detail and organization. Handled extensive paperwork, coordinated events, and supported family/community relations. • Served as the after-hours point of contact to the managing director and supervised 30 relief staff. Addressed policy questions as a senior staff member. • Worked autonomously to manage daily workflow, set priorities, and completed projects on time, while discreetly handling sensitive information. • Excelled in meeting deadlines, building relationships with diverse individuals, and exceeding organizational goals. • Thrived in a team-oriented, fast-paced environment, proactively addressing business needs and taking the initiative on projects. • Swiftly resolved day-to-day issues, operated with a sense of urgency, and ensured employees followed policies and procedures. • Organized performances by national celebrities, coordinated trips for 40 children to Los Angeles and San Diego, and assisted in securing a $760K grant. • Earned Employee of the Year in 2010 for exceptional performance, dedication, and teamwork.