R.I.S.K. CompanyIT Support Specialist
Jan. 2017 - Jun. 2018AzerbaijanUpdated software versions with patches and new installations to close security loopholes and protect users.
Set up and congured new employee work stations, including all hardware, software and peripheral devices.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Observed system functioning and entered commands to test dierent areas of operations.
Assessed issues to determine appropriate troubleshooting methods for remediation.
Consulted via telephone to understand user problems, run through testing scripts and ask
probing questions to locate root causes.