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Work Background
InstacartSenior Operations Associate
Oct. 2022 - Mar. 2024United States• Streamlined workflows and improved resource accessibility to enhance team alignment and communication.
• Implemented strategic project execution within Instacart’s Operations Management Office.
• Contributed to operational efficiency and productivity in a remote work setting.
• Collaborated with cross-functional teams to drive operational excellence.
InstacartArea Manager
Mar. 2018 - Oct. 2022North Carolina, United States• Oversaw in-store shopper teams in North Carolina and Southeast Florida, ensuring high service standards and team performance.
• Managed successful launches of new locations, optimizing staffing and training processes.
• Cultivated strong relationships with retail partners, resolving operational issues for sustainable growth.
InstacartSite Manager / Shift Lead / Personal Shopper
Aug. 2016 - Mar. 2018Florida, United States• Led team onboarding & training to align with company values.
• Optimized fulfillment processes for order accuracy and customer satisfaction.
• Addressed underperformance with improvement plans and resolved in-store challenges.
Asi IncAccounts Payable Payroll
Jun. 2014 - Aug. 2016Hollywood, FL• Managed accounts payable and payroll processes, ensuring financial accuracy and timely payments.
• Organized legal documents and supported project coordination for seamless operations.
• Streamlined travel coordination for field laborers, optimizing project timelines.
NexTitle a Title & Escrow CompanyCommercial Escrow Closer
Oct. 2013 - May. 2014Sodo Branch• Managed high-profile residential and commercial transactions, ensuring compliance and customer engagement.
• Closed intricate transactions with precision, meeting strict requirements and timelines.
• Built strong client relationships, proactively addressing complex issues for exceptional service.
Tripp Scott, Law Offices/Heritage Title ServicesEscrow Closer
Jul. 2013 - Oct. 2013Ft Lauderdale , FL• Managed high volume of residential sales for established real estate offices in Fort Lauderdale.
• Specialized in Short Sales, REO, and single-family/multi-family sales, ensuring compliance and efficiency.
• Provided superior customer service and professional expertise in all closing transactions.
Home Lending SourceLoan Closer
Dec. 2012 - Jul. 2013Oakland Park, FL 33311• Conducted comprehensive reviews of loan files, ensuring accuracy and compliance with closing standards.
• Led coordination efforts between borrowers, lenders, title companies, and attorneys to finalize closing schedules.
• Managed preparation and auditing of closing instructions, resolving document discrepancies for seamless closings.
Enterprise Title, Inc./Straus & Eisler P.A.Commercial Escrow Closer
Jun. 2012 - Nov. 2012Pembroke Pines• Conducted title examinations and generated reports for commercial closings.
• Negotiated short sales and coordinated closing preparations.
• Collaborated with head attorney and company president on large transactions.
• Cultivated positive client relationships through effective communication.
Old Republic Title CompanySenior Escrow Officer, LPO
Mar. 2010 - Apr. 2012• Managed high-volume residential and commercial sales for established real estate offices in Seattle.
• Closed large-scale transactions with notable clients like Home Depot and Qwest Corporation.
• Specialized in Short Sales, REO transactions, and provided superior customer service.
Fidelity National Title & EscrowBranch Manager
Jul. 2008 - Mar. 2010• Managed the Seattle branch of Fidelity National Title & Escrow, overseeing title and escrow services for commercial and residential sectors.
• Closed major transactions for high-profile clients like Home Depot, Qwest Corporation, and Marcus & Millichap, specializing in complex deals such as REOs and short sales.
• Built strong client relationships, ensuring exceptional service and efficient transaction management.
First American TitleNational Commercial Closer
Nov. 2000 - Jul. 2008• Managed national commercial transactions for clients like Home Depot, Qwest Corporation, and Marcus & Millichap.
• Specialized in complex transaction types including large-scale developments and triple net leases.
• Established strong client relationships and prioritized compliance and operational efficiency.
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