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Work Background
Senior Operations Associate
InstacartSenior Operations Associate
Oct. 2022 - Feb. 2024United States• Streamlined workflows and improved resource accessibility to enhance team alignment and communication. • Implemented strategic project execution within Instacart’s Operations Management Office. • Contributed to operational efficiency and productivity in a remote work setting. • Collaborated with cross-functional teams to drive operational excellence.
Area Manager
InstacartArea Manager
Feb. 2018 - Oct. 2022North Carolina, United States• Oversaw in-store shopper teams in North Carolina and Southeast Florida, ensuring high service standards and team performance. • Managed successful launches of new locations, optimizing staffing and training processes. • Cultivated strong relationships with retail partners, resolving operational issues for sustainable growth.
Site Manager / Shift Lead / Personal Shopper
InstacartSite Manager / Shift Lead / Personal Shopper
Aug. 2016 - Feb. 2018Florida, United States• Led team onboarding & training to align with company values. • Optimized fulfillment processes for order accuracy and customer satisfaction. • Addressed underperformance with improvement plans and resolved in-store challenges.
Accounts Payable Payroll
Asi IncAccounts Payable Payroll
Jun. 2014 - Aug. 2016Hollywood, FL• Managed accounts payable and payroll processes, ensuring financial accuracy and timely payments. • Organized legal documents and supported project coordination for seamless operations. • Streamlined travel coordination for field laborers, optimizing project timelines.
Commercial Escrow Closer
NexTitle a Title & Escrow CompanyCommercial Escrow Closer
Oct. 2013 - May. 2014Sodo Branch• Managed high-profile residential and commercial transactions, ensuring compliance and customer engagement. • Closed intricate transactions with precision, meeting strict requirements and timelines. • Built strong client relationships, proactively addressing complex issues for exceptional service.
Escrow Closer
Tripp Scott, Law Offices/Heritage Title ServicesEscrow Closer
Jul. 2013 - Oct. 2013Ft Lauderdale , FL• Managed high volume of residential sales for established real estate offices in Fort Lauderdale. • Specialized in Short Sales, REO, and single-family/multi-family sales, ensuring compliance and efficiency. • Provided superior customer service and professional expertise in all closing transactions.
Loan Closer
Home Lending SourceLoan Closer
Dec. 2012 - Jul. 2013Oakland Park, FL 33311• Conducted comprehensive reviews of loan files, ensuring accuracy and compliance with closing standards. • Led coordination efforts between borrowers, lenders, title companies, and attorneys to finalize closing schedules. • Managed preparation and auditing of closing instructions, resolving document discrepancies for seamless closings.
Commercial Escrow Closer
Enterprise Title, Inc./Straus & Eisler P.A.Commercial Escrow Closer
Jun. 2012 - Nov. 2012Pembroke Pines• Conducted title examinations and generated reports for commercial closings. • Negotiated short sales and coordinated closing preparations. • Collaborated with head attorney and company president on large transactions. • Cultivated positive client relationships through effective communication.
Senior Escrow Officer, LPO
Old Republic Title CompanySenior Escrow Officer, LPO
Feb. 2010 - Apr. 2012• Managed high-volume residential and commercial sales for established real estate offices in Seattle. • Closed large-scale transactions with notable clients like Home Depot and Qwest Corporation. • Specialized in Short Sales, REO transactions, and provided superior customer service.
Branch Manager
Fidelity National Title & EscrowBranch Manager
Jul. 2008 - Feb. 2010• Managed the Seattle branch of Fidelity National Title & Escrow, overseeing title and escrow services for commercial and residential sectors. • Closed major transactions for high-profile clients like Home Depot, Qwest Corporation, and Marcus & Millichap, specializing in complex deals such as REOs and short sales. • Built strong client relationships, ensuring exceptional service and efficient transaction management.
National Commercial Closer
First American TitleNational Commercial Closer
Nov. 2000 - Jul. 2008• Managed national commercial transactions for clients like Home Depot, Qwest Corporation, and Marcus & Millichap. • Specialized in complex transaction types including large-scale developments and triple net leases. • Established strong client relationships and prioritized compliance and operational efficiency.
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