CiscoPartner Experience Manager
May. 2007 - Nov. 2013Moscow, Russia• Drove Operational Excellence across business partners, introducing change and ensuring stakeholder engagement.
• Educated X-functional stakeholders and partners on policies, processes, and tools critical for increasing efficiency.
• Monitored Partner Operational metrics, implemented action plans, and drove transactions processing efficiency.
• Conducted Partner surveys and interviews to evaluate customer satisfaction level, created training materials and headed up workshops for Partners
• Elevated Cisco Partners and Distributors ease of doing business procedures by resolving critical requests and analyzing complex cases for process optimization.
• Conducted onsite and online webex sessions, provided backlog management support, and interfaced with various stakeholders.
• Played a key role in driving sales by providing strong operational expertise in the region.
• Provided daily support to the sales department, ensuring smooth sales administrative activities.
• Built strong cross-functional relations, adjusted internal Cisco policies for local stakeholders, and cooperated with senior management.