Lion Pride Industries, Inc.Owner - Pres/CEO
Aug. 1983 - Sep. 2001Bentonville, Arkansas, United States• Founded and led as CEO the authorized Contract Packaging Company for Walmart & Sam's Club.
• Oversaw packaging operations for a diverse range of Soft and Hardline product categories.
• Provided comprehensive packaging engineering, design, and graphics services to meet client requirements.
• Served as a trusted partner to Fortune 50 companies and national brands, delivering packaging and marketing solutions aligned with Walmart & Sam's Club guidelines.
• Developed and executed promotional item sets and gift sets for suppliers, driving sales and brand visibility.
• Conducted rigorous quality assurance inspections, repairs, assortments, packaging, logistics, warehousing, and distribution of Walmart Apparel products, ensuring compliance with quality standards and customer expectations.
• Pioneered inaugural R&D efforts for Walmart.com, overseeing initial product, warehousing, packaging, order fulfillment, shipping, distribution, and system evaluation.
• Demonstrated a keen understanding of e-commerce operations and customer expectations, contributing to the successful launch and growth of Walmart's online platform.
• Developed Consumer After Sales Services program; a 1-800 Customer Service for Suppliers and Vendors at the request of Sams Club. Service maximized Member satisfaction and minimized Member refunds and returns. Answering Member inquiries, fulfilled product information, product and parts request. Provided product quality analysis, research, and Member demographics profiling.