Requests
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Work Background
Stages CyclingDirector of Customer Experience
Jan. 2021
Stages Indoor CyclingDirector of National Accounts
Nov. 2016 - Jan. 2021
Stages CyclingNational Sales Manager
Dec. 2011 - Nov. 2016Responsible for North American sales for Stages Cycling products, including management of both retail and direct sales channels.
StairmasterManager - Inside Sales
Mar. 2010 - Nov. 2011Responsible for managing Independent Bike Dealer/Specialty nationwide distribution network for Stairmaster and Schwinn branded commercial fitness equipment. Also responsible for providing equipment financing solutions to Stairmaster customers.
Nautilus, IncNational Account/Leasing Manager
Jan. 2009 - Mar. 2010Responsible for the relationship management between Nautilus and various companies to help
coordinate and drive incremental sales volume within the commercial channel and...
· Increased annual financing revenue by an average of 15% annually between 2006 and 2008
· Owned the vendor side of multiple relationships with equipment financing companies
· Developed Commercial Leasing risk Matrix for recourse decision making
· Provided sales support, training, leasing quotes to the Commercial sales staff
· Provided quarterly and annual reports on lending programs to executive leadership
· Collaborated with leasing vendors for quarterly and special promotions/marketing materials
· Monitored portfolio performance quarterly/annually via review of delinquency schedules
· Managed asset recovery process for default commercial leasing customers
· Responsible for managing leasing AR with the collection team to reduce/eliminate bad debt
NautilusEquipment Finance/Leasing
Aug. 2006 - Dec. 2008
Nautilus, IncCommercial Order Management/Team Lead
Jan. 2006 - Aug. 2006Commercial Order Management Team Lead
Responsible for the daily supervision of a team of 9 employees handling all commercial order
management for the Domestic United States, as well as Latin and South America.
· Implemented/created policy and procedures pertaining to the successful management of both personnel and order fulfillment processes.
· Continued responsibility for National Club/Key Accounts order management.
Nautilus, IncCommercial Sales Operations Specialist
May. 2005 - Dec. 2005Commercial Sales Operations Specialist Key Accounts
Responsibilities included processing of purchase orders and quotes, data entry, delivery coordination,
internal and external customer communications, and specialized invoicing.
· National Club/Key Accounts Responsible for the operations/order management of accounts generating over $10M a year in revenue (24 Hour, LA Fitness, etc.)
· Job duties required proficiency in Lawson, PeopleSoft, and Microsoft Office.
Nautilus, IncInside Sales
Oct. 2001 - May. 2005Sales and Service Professional
Inbound and outbound telephone sales of Bowflex and Nautilus Brand Direct products.
· Achieved $5Million in gross sales in just over 3 years.
· Member of Call Center PAL Program providing support to new employees.
· Provided leadership and systems support for fellow employees including immediate supervisors.
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