William Grossman is a seasoned professional with a passion and unique understanding of the link between sales and customer service. He most recently served as the Director of Customer Experience at Stages Cycling, a leading company in the field of indoor cycling. In this role, William was committed to ensuring customers receive a top-notch experience. His responsibilities encompass overseeing customer service for StagesCloud customers, implementing strategies to improve customer satisfaction, and handling customer inquiries and complaints. Prior to joining Stages Cycling, he honed his skills in various roles within the sales, account management, and service sectors. His dedication to excellence and commitment to the customer combine to make him an invaluable asset to any team.More...