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Work Background
Abacus GroupSystem Engineer
Oct. 2023 - Mar. 2024
AccediaInfrastructure Consultant II
Aug. 2020 - Oct. 2023Sofia, Sofia City, Bulgaria
Backbone UK - Cloud IT Consultancy & Hosting Solutions to Mid-Market (DaaS, SaaS, IaaS, Hosted VoIP)Service Desk Engineer
Oct. 2016 - Aug. 2020SofiaProviding full support for various solutions such as Hosted Desktop (MS Office 365 Azure AD,
Sharepoint, Exchange online,MS Windows server, VMware DaaS, Citrix) Hosted Mail and mobility
service, Voice service (VoIP).
Providing full local desktop support, consisting of resolving issues with user's operating system,
peripheral devices (printers, scanners, various USB devices), networking (switches, routers,
WAPs, Fortigate).
First point of contact for corporate customers, responding to queries and incidents raised
by them via telephone or email in a timely manner and performing high level of troubleshooting
according to contract established SLAs.
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