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Work Background
Young America's FoundationAdministrative Consultant
Nov. 2023
Young America's FoundationExecutive Assistant to the Director- Reagan Ranch Center
Oct. 2021 - Mar. 2024Santa Barbara, California, United StatesIn this role I provide executive level support to the Director of the Reagan Ranch Center and Vice President of Young America's Foundation. Key responsibilities include: -Calendar Management
-Event Planning: Monthly Roundtables, Ranch Tours, VIP & group visits, donor retreats
-Travel Arrangements
-Correspondence with high stake donors (letters, email and oral) serving as a liaison between Young America’s Foundation and the Director/VP
-Client/Donor database input and maintenance (Salesforce)
-Support Director in development initiatives
-Expense Reporting
-Organize and lead team meetings, prioritizing agenda items as needed
-Serve as liaison between Director and team members for efficient communication and follow-up
-Provide logistical support for ongoing projects to all team members as needed
1stMILECustomer Success Specialist
Mar. 2021 - Oct. 2021RemoteIn this part-time role, I am responsible for connecting with new customers to provide them outstanding customer service and foundational training throughout their initial onboarding of 1stMILE services. I serve as a liaison between the sales team, technical support and the customer while recording all interactions and needs in the 1stMILE CRM system, Dynamics. Account management, timely response and appropriate escalation ensures the success of 1stMILE financial services for all new and existing customers.
Nova Southeastern UniversityFirst-Year Experience- Adjunct Professor
Aug. 2018 - Mar. 2021Fort Lauderdale, Florida, United StatesThe First-Year Experience course delivers curriculum to support FTIC students transition to college life at NSU. Topics of focus include time management, mindfulness and mental health, Title IX, Emotional Intelligence, goal setting, communication, reflection, perseverance and encouraging campus engagement. I have taught 5 sections of this course over 3 semesters beginning Fall 2018. Additionally, I sat on the Curriculum Committee for the First-Year Experience (UNIV 1000) course beginning Summer 2018 onward. At the conclusion of each semester we evaluate and assess the course assignments and their effectiveness to meeting course learning outcomes.
Nova Southeastern UniversityAssistant Director of Experiential Education
Jul. 2017 - Jun. 2021Fort Lauderdale, Florida, United StatesIn the initial development phase of the ExEL program, the Director and I worked to promote and integrate Experiential Education into the culture of NSU, with the goal to provide each undergraduate student an "edge" upon graduation. I collaborated with faculty and staff to implement the principles of experiential education into academic coursework and co-curricular opportunities. These opportunities provide students with hands on relevant experiences that foster holistic development and critical thinking, through authentic and immersive opportunities. After a successful launch and implementation, I focused on program operations such as maintaining our budget, data management, assessment, training and development and program integrity. As a practicum student, the director and I developed the Early Immersion Program, which provided all first year students a hands on opportunity in a career field of their choice, facilitating deeper understanding of their chosen career field or an opportunity to explore a new one. Once hired as the Assistant Director, I managed this program, expanding it from 30 to over 120 events per semester, serving a total of 1,500 students. In fall 2018, I developed and launched the Peer Leader Program, which was integrated into the First-Year Experience (FYE) course. Each year I train and supervise ~90 Peer Leaders to provide first time students guidance and support in their transition to college, serving as a resource, mentor and role model to their success at NSU. Additionally, I train FYE course instructors on student development and how to work with Peer Leaders in the classroom in order to facilitate their professional and personal growth as leaders on campus.
Nova Southeastern UniversityExperiential Education and Learning (Practicum I & II)
May. 2016 - May. 2017Miami/Fort Lauderdale AreaOffice of Experiential Education (ExEL) -M.S. Practicum May 2016- May 2017
•Collaborated with faculty and university administration to develop the Experiential Education and Learning Initiative at NSU.
•Revamped current Study Abroad process to develop an ExEL Student Agreement that incorporates the eight principles of Experiential Education. This agreement has become the model for other offices to follow to earn ExEL designation for their programs.
•Developed a ‘Student Guide to Earning ExEL Units’ published on the Experiential Education and Learning website. •Co-presented ExEL to the Undergraduate Academic Advising team, explaining requirements of ExEL and how ExEL will be incorporated into NSU’s academic curriculums and tracked through Banner and CAPP.
•Worked with NSU Marketing team to build a brand for ExEL through the launching of our website, marketing material for campus events and admissions, social media presence as well as a communication plan for the incoming class of fall 2017.
•Attended all workshops hosted by the National Society of Experiential Education, earning designation as a NSU Experiential Education Fellow.
Nova Southeastern UniversityAcademic Advisor I
Oct. 2014 - Jul. 2017Fort Lauderdale, Florida, United States•Offer academic advising to prospective, new and returning students about university policies, programs of study, degree options, online courses and campus engagement opportunities.
•Proactively contact assigned students to meet face-to-face at least once a semester. Distance students can schedule to meet using skype or telephone.
•Track at-risk students, monitor their semester progress and encourage them to utilize student success resources available on campus such as the Tutoring Center and Office of Student Success.
•Provide students with information about alternatives and possible consequences of academic decisions. •Encourage students to participate in co-curricular activities on campus, field related internships, volunteer opportunities or civic engagement in order to promote and facilitate student retention and persistence. •Maintain current knowledge of all degree programs and attend any trainings or workshops hosted by departmental chairs.
Nova Southeastern UniversityAdministrative Coordinator II
Jun. 2013 - Oct. 2014Davie, FL•Prepared all materials, coordinated committee meetings, and maintained professional correspondence with NSU’s survey partners, ensuring effective execution of the student, alumni and employee surveys.
•Assisted ICE Executive Director in developing a Community Engagement Magazine along with revamping NSU’s Community Outreach Website.
•Managed the Community Collaboration Database by ensuring all user permissions were correct, auditing the project input status of all units, training committee designees.
•Generated reports to evaluate and maintain NSU’s designation as a Carnegie Foundation for the Advancement of Teaching recipient. Reports presented quarterly to NSU President and Board of Trustees. •Supported ICE Executive Director with the planning and execution of university wide special events such as Team 2020 and 50th Anniversary celebrations.
•Ensured accurate processing of check request, purchase orders, budget transfers and travel reimbursements through Ariba.
Miami Dade CollegeAdministrative Coordinator
Jun. 2012 - Jun. 2013InterAmerican Campus•Inputted student and faculty statistical data generated by the department, maintaining and updating as needed.
•Coordinated full-time faculty assignments, prepare all faculty/employee payrolls and assist with the collaboration of department heads and adjunct faculty assignments.
•Provided interested high school students and parents with adequate information about The Honors College along with guidance through the application process. •Attended Miami Dade County College Fairs, recruiting high school seniors and juniors by providing them with information about Miami Dade Honors College opportunities.
Florida State UniversityProject Assistant
Jan. 2012 - Jul. 2012•Provided administrative support to the Associate Director by preparing oral and written communication to students, faculty, staff and off-campus agencies.
•Drafted and correspond violation notifications to individuals or groups that violate the University Posting policy. •Assisted the Associate Director in preparing training materials for staff and student professional development opportunities.
Florida State UniversityEvent Planner
Aug. 2009 - Dec. 2011Tallahassee, Florida Area• Managed conference space reservations for Registered Student Organizations and University departments through the campus virtual Event Management System (EMS).
• Coordinated events for organization members and department staff by providing the most accommodating space, all necessary audio/visual equipment, furniture and any other needs.
• Maintained knowledge and upheld all campus policies when coordinating events.
• Communicated any event updates to all necessary department staff and Guest Services managers.
Sigma Lambda Gamma National Sorority IncVice President
Apr. 2009 - Dec. 2010•Supervised performance and progress of assigned projects and upcoming events at weekly meetings.
•Delegated tasks to all chapter committees and chair positions.
•Attended campus wide seminars for networking and learning opportunities, as well as promoting the sorority in order to continuously develop and grow the Iota Alpha Chapter.
•Kept record of all chapter finances, fundraising and alumni donations.
Florida State UniversityGuest Services- Receptionist
Jan. 2009 - Aug. 2009• Maintained a wide knowledge of the University and Union in order to provide guest with directions and campus information.
• Performed clerical duties such as answering department telephone, taking messages, making copies and sending fax messages.
• Provided excellent and consistent customer service to all campus guests.
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