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Work Background
Tyler New MediaProgram Manager
Jan. 2024Fully owns all aspects of the company’s Traffic Sales & Profit Propel online coaching and mentorship program, serving small business owners in the area of business development from initiation to business value realization. Plans and organizes program activities, generates creative enhancements, and finalizes strategic focus from vision to execution. •Drives significant improvements in program delivery and customer satisfaction through data-driven enhancements. •Led the analysis and redesign of key program components, increasing engagement by up to 120% and reducing churn by 2.5% through targeted data analytics initiatives. •Orchestrated the growth of affiliate partner participation by 62% within 90 days through strategic data utilization and network expansion efforts.
Joi Lesan Consultancy, LLCManaging Director
Jan. 2021Houston, Texas, United StatesBuilt mechanisms for customer engagement and client retention using advanced digital tools to streamline operational efficiencies and client business models. A focus on strategic planning, process improvement, and client experience enhancement led to significant increases in revenue and client satisfaction for clients. ▪Crafts and executes strategies to effectively reduce potential client revenue losses, highlighting business process transformation capabilities.
▪Provides full-spectrum Fractional COO services, employing various SaaS for efficient process development, implementation, and operational improvement.
▪Manages complete project lifecycles, from initial assessment through recommendation and implementation, using multiple SaaS tools for effective project management and cross-functional collaboration.
Cyrus & Co. INCDirector Of Operations
Jan. 2021 - Dec. 2021This role involved leveraging SaaS tools to enhance operational efficiency and project management. Key contributions included spearheading strategic initiatives and fostering team skills for business growth. ▪Designed and implemented over 50 standard operating procedures, significantly improving process efficiency and operational control through data insights.
▪Utilized Salesforce and advanced analytics tools to drive a 30% reduction in operational inefficiencies and substantially decrease revenue losses. ▪Led comprehensive internal trainings on SaaS systems like Salesforce, ActiveCampaign and Zapier, elevating staff technical aptitude to foster cross-functional collaboration.
Cyrus & Co. INC.Chief Client Experience Officer
Jan. 2021 - Dec. 2021This role involved leveraging Salesforce to revolutionize client experiences and retention strategies, markedly boosting engagement and revenue. Focused on overseeing comprehensive client-facing operations, establishing new benchmarks in client satisfaction and operational effectiveness. ▪Directed all client-facing operations, including event experiences and communications, utilizing Salesforce to drive cohesive, data-driven strategies that greatly enriched client interactions.
▪Identified and resolved key process deficiencies, collaborating with teams to develop and implement improvements, directly boosting client satisfaction.
▪Optimized the client contract renewal process, ensuring stronger client relationships and sustained business continuity.
Marzano ResourcesBusiness Development Manager
Jan. 2019 - Dec. 2021Led a highly effective strategic sales plan across multiple territories, resulting in exceptional account growth and surpassing sales quotas. Focused on enhancing customer experience and operational efficiency through strategic collaboration, market analysis, and internal process improvements. ▪Led strategic sales initiatives driven by detailed market and data analysis, achieving up to 601% year-over-year growth in key accounts.
▪Enhanced operational processes and customer experience through integrated data analysis, leading to superior market penetration and client satisfaction.
KaplanBusiness Development and Kaplan Partner Solutions Manager - Southeast
Jan. 2019 - Dec. 2019In these roles, the emphasis was on surpassing challenging sales targets and dynamically enhancing institutional relationships. This included evolving retail relationships into strategic educational partnerships and significantly enlarging Kaplan's market presence. Dedicated efforts led to notable sales achievements and the development of key institutional alliances. ▪Achieved revenue 250% above baseline in January 2019 and 450% above baseline in February 2019, demonstrating outstanding sales achievement.
KaplanSchool Relationship Manager - South Region
Jun. 2018 - Dec. 2018▪Regularly recognized among top managers for institutional prospecting and lead hand-offs, bolstering market presence.
▪Transformed a retail relationship with Xavier University of Louisiana into a strategic institutional partnership.
KaplanGraduate Program & Relationship Manager - South Region
Feb. 2017 - Jun. 2018▪Earned a nomination for the prestigious 2017 Kaplan Way Award, underscoring exceptional skills in forging and nurturing strategic partnerships.
▪Led the establishment of a key partnership with the University of Arkansas-Little Rock Alumni Association, greatly expanding Kaplan's institutional footprint and market influence.
KaplanBusiness Development Manager
Mar. 2014 - Feb. 2017▪Oversaw a seven-figure revenue market, showing proficiency in high-stakes business development.
▪Delivered 22% market growth in 2014 and was recognized among the top 10 business developers in Kaplan’s Pre-College Division in 2015.
▪Directed the successful management of six new high school partnerships, enhancing Kaplan's educational network.
Urban AllianceCareer Counselor
Jan. 2011 - Jun. 2012Worked with High School Seniors to provide intensive career and post-high school guidance and support, specifically targeting those students identified as having no post-high school plans, by providing resources and direct one-on-one support to students interested in entering the workforce, attending vocational or trade school, or joining the military after graduation. Implemented professional development workshops and assisted students with career exploration and the development of individualized post-high school plans.
National Summer Learning AssociationManager, Community Initiatives: Employment Development Specialist
Mar. 2010 - Dec. 2010Baltimore, Maryland, United StatesWorked to enhance and extend summer employment opportunities to school year employment for youth with limited labor market access. Collaborated with the Baltimore City’s Mayor’s Office of Employment Development (MOED), and key partners including the Family League of Baltimore City, Inc. (FLBC), community organizations, and foundations that support the planning, development, evaluation and operation of a comprehensive summer learning employment model for youth in Baltimore City.
Providence Cristo Rey High SchoolDirector, Corporate Work Study Program
Oct. 2007 - Feb. 2010Established overall strategy, goals and objectives for the Corporate Work Study Program (CWSP), students and partnering companies. Developed and maintained relationships with area companies to procure job placement for students. Managed the process of employment law adherence, ensuring that any employment law updates were communicated and enforced. Oversaw student job preparation by planning and implementing a yearly training program. Maintained oversight of financial operations and obligations of the CWSP Corporation. Served as a member of the school’s leadership team and advised the President on operations, school policies, budget matters and other items related to the running of Providence Cristo Rey High School.
Pacers Sports & EntertainmentFever Sales Consultant
Mar. 2006 - Aug. 2007Indianapolis, Indiana, United StatesGenerated revenue by selling season and group tickets, as well as other ticket products through face to face meetings with individuals, businesses, and organizations to build relationships within the Indianapolis metropolitan area.
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