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Work Background
Kawas Consulting SALPartner
Dec. 2022Beirut, Paris, Jeddah, CairoAt a time where the real barrier to growth has become finding the right human capital, we assist organizations in identifying and securing senior talents for their executive vacancies. Our firm covers the Middle East & Africa regions through our Beirut & Paris offices.
Nextwealth-ConsultCo-Founder
Sep. 2022Beirut Governorate, LebanonWe aim to help organizations improve their business strategy, organizational performance and operational processes, by providing innovative, best-in-class consulting services.
WMG Capital Senior Partner
Mar. 2021Geneva, Switzerland. Beirut , LebanonWMG Capital, a Swiss based wealth management solutions, real estate and alternative investments, ranging from private equity to hedge funds as well as the incubation and management of family office structures, corporate restructuring and counseling. Our company offers alternative investments, private equity funds focused on both the US and European markets through an open architecture platform that allows clients to build diversified and customized portfolios. We also advise on selected hedge funds and emerging market funds.
BML Banque Misr LibanAssistant General Manager
Apr. 2015 - Mar. 2021Beirut , Lebanon"During this role, I managed all branch's operations and networks, ensuring sustainable growth of branches. I developed sales strategies for retail banking business by implementing policies and procedures related to branches. I created and delivered training process and executed operational methods to increase branch productivity. I analysed product and policies as well as recommended changes to maximise branch profitability. I oversaw branches to ensure highest customer service satisfaction. I established and lead internal marketing department, call centre infrastructure, product development department, and digital banking department to increase business growth and communication with clients. I participated in committees for departments including Executive, Alco, Credit, HR, purchase, and marketing.
• Recognized for innovative training methods and helped launch the retail division's ongoing product and sales training.
• Managed customer relationships and administered customer requirements to increase branch revenue growth.
• Established credit card products and loyalty programs, increasing card usage from 9M in 2016 to 15M in 2019.
• Revamped and directed internal communication and marketing departments that ensured proper communication channels lead to increased visibility of the bank.
• Led process related to branch opening and contributed in opening Abidjan, Ivory Coast representative office."
Near East Commercial BankHead Office, Business Development Senior Manager
Mar. 2014 - May. 2015Beirut"During this role as senior manager, I developed network that enhances Bank's visibility and designed sales strategies to expand business growth. I established and enhanced the Bank's presence in local market and created strong community partnerships. I oversaw the sales of bank products, new business, operations, and customer service activities. I participated in internal negotiations on credit structure, pricing, credit terms, loan repayment methods, and collaterals. I delivered financial advice and counsel to current and prospective customers. I led all aspects of hiring, coaching, training, and developing team members to achieve consistently high-performance goals.
• Managed existing customer base to maximise business development opportunities and identified appropriate market sectors to initiate contact with potential customers.
• Oversaw bank sales activities by establishing goals/activities to attain new customers and retain existing relationships."
Near East Commercial BankSenior manager-Head of Branches
May. 2012 - Mar. 2014Beirut"In this job role, I reduced and controlled expenses by improving resource allocation. I monitored growing revenue through loans, deposits, investments, and other banking products. I ensured that managers participate in workshops/seminars to improve their skills. I employed a safe and secure environment for customers and staff members. I assured compliance of branches with internal policies and laws. I contributed in compliance committees to expand customer base by utilising in-depth knowledge of retail services, products, and sales techniques. I practiced superior sales coaching techniques to meet all sales goals and target revenue production.
• Drove sales increase in branches accounted for 45% from 2012 to 2014 through the sale of bank product line and excellent customer service.
• Examined balances and sales trends to predict future performance and ensure progress.
• Implemented strategies to achieve goals developed for the office as part of the Bank's overall strategic plan."
Fransabank salBRANCH MANAGER
Jan. 1999 - Apr. 2012Lebanon"During this tenure, I improved corporate business by mitigating credit risk and implementing subsidized loans including EIB, IFC, AFD, and Kafalat loans. I oversaw retail banking development by managing Bancassurance sales, car loan sales through used car dealers, and housing loans through retail and corporate clients. I developed staff through ongoing coaching sessions and conducted yearly staffing review of all branch's levels. I am accountable for sales development, deposit retention, and customer service standards. I monitored operations of 25 person branch to consistently exceeding customer expectations. I managed all cardholders' files and responded to requests by collaborating between clients and cards Issuance Company. I created international portfolio of clients to boost business revenue.
• Amplified branch's Net Income from $1M in 2006 to US$5.5M in 2009 through business development initiatives.
• Expanded the corporate business by increasing $50M credits and developing $120M portfolio of credits.
• Achieved retail banking development by improving 43% portfolio from 2006 through 2010."
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