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Work Background
Chief Executive Officer
ITSM Solutions and IntegrationsChief Executive Officer
Dec. 2023Belgrade, Serbia
Manager for IT Service Management
sTECH d.o.o.Manager for IT Service Management
Feb. 2022 - Dec. 2023Belgrade, Serbia
Team Lead - Data and Technology (Acting CIO)
UNIQA osiguranje SrbijaTeam Lead - Data and Technology (Acting CIO)
Feb. 2022 - Dec. 2023Belgrade, Serbia
Lead ITSM Consultant
Comtrade System IntegrationLead ITSM Consultant
May. 2015 - Feb. 2022BelgradeBMC Remedy CA SDM IBM Control Desk HP Hellion Cloud System Automation ---------------------------------------------------------- ITSM tool (BMC Remedy, CA SDM & IBM Control Desk) Project Manager, Solution Architect, Scrum Product Owner, DevOps, installation, configuration, customization, research & development. HP Hellion Cloud - installation, configuration, customization, research & development. ----------------------------------------------------------
Incident, Problem & Release Manager
Atos International, Atos IT Solutions and Services d.o.o. BeogradIncident, Problem & Release Manager
May. 2012 - May. 2015SerbiaIncident Management Process Owner Major Incident Manager Problem Management Process Owner Release Management Process Owner Service Desk Supervisor Delivering IT services Outsourcing Process improvement ITSM tool CA Service Desk Manager r12.x certified Administrator Problem Analysis
Customer Relations
First Data SerbiaCustomer Relations
Aug. 2007 - May. 2012Customer Help Desk Call Center. Preparation of procedures. Training of new operators. Problem Analysis.
Manager/Co owner
DAD ComputersManager/Co owner
Jan. 1996 - Aug. 2007Prilep, MacedoniaExecutive Manager of Sales and Services. Project preparation & Bidding. Project Management. Employee management.
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