With expertise in IT Service Management, DevOps, and enterprise integrations, I have led digital transformation projects that optimize IT operations. I specialize in ServiceNow, BMC Helix, CA SDM, JIRA, and ITIL frameworks, ensuring efficient incident, problem, and change management.
As CEO of ITSM Solutions & Integrations, I develop ITSM strategies, manage IT budgets, security, and automation, and lead custom portal and mobile app development integrated with SAP and ITSM tools. My skills in ISO 20000/27001, Power BI, JasperSoft, and IBM Cognos Analytics drive data-driven decision-making and service improvement.
I am eager to bring my technical expertise, leadership, and process optimization skills to your team. Let’s discuss how I can contribute to your success.More...