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Network Power<100 people
Roles
🗿100%
HR
🧨100%
Consulting
🔥50%
Startup Founder
Geos
🇹🇭50%
Thailand
Work Background
Starling BankCustomer Service Team Member
Mar. 2024Southampton, England, United Kingdom• Action web chats, inbound and outbound calls and tickets for customers providing accurate information.
• Assist with varying transactions following company procedures. • Provide support navigating banking App to help customers apply for new products and understand App's functionalities. • Support vulnerable customers by recording sensitive data accordingly.
• Engage with other teams to resolve customer's queries and escalations.
Norwegian Cruise Line Holdings Ltd.Live chat Specialist
May. 2023 - Oct. 2023Southampton, England, United Kingdom• Actioned Live Chat efficiently and accurately, achieving set KPI’s.
• Actioned email requests regarding product and reservations.
• Complied with all relevant legal regulations to ensure customer confidentiality and contact requests are adhered to.
• Completed any necessary administration duties accurately and timely.
• Consistently maintained high levels of professionalism that reflects a positive image of the product and the brand.
Norwegian Cruise Line Holdings Ltd.Cruise Specialist
May. 2022 - Oct. 2023Southampton, England, United Kingdom• Received and responded to inbound calls and emails, identifying customer requirements and matching appropriate cruise with additional services.
• Actioned fare quotations and bookings in accordance with company policies.
• Secured sales through service, whilst meeting and exceeding targets set by Team Leader/Line Manager.
• Responsible for securing and processing credit/debit card payment ensuring confidentiality and accuracy of all payment transactions.
• Accountable for achieving set KPI’s including revenue, conversion and passengers booked.
• Maintained product and brand knowledge to aid the close of a sale.
Court XCrew Member
Aug. 2019 - Dec. 2021Portsmouth, England, United Kingdom• Handled the day-to-day running of the tennis centre, pavilion’s café and studio, ensuring high levels of productivity.
• Assisted tennis members and general public with enquiries and requests regarding studio/bar hire and tennis courts/memberships via email or personally in the reception area. • Monitored Clubspark booking system to keep track of tennis courts, memberships, coaching groups and online payments.
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