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Work Background
Real-Time Innovation (RTI)Executive Advisory Board Member
Oct. 2024
SANS InstituteVP, General Manager
Oct. 2022Senior Executive Leadership - Strategic Business Development and Product Strategy
Strategic Business Development, Europe, Middle East Africa - Public Sector
Product and Engineering - New Hands on Training Offerings Chief Operating Officer, National Cyber Scholarship Foundation
AugmentiusFounder, CEO
Jul. 2022Strategic consulting, business formation, go to market strategy, marketing, communications and branding. Small business and not for profit / non profit startup and development, operations, management and fundraising.
Medical Device Innovation Consortium (MDIC)Co-Chair, Accuracy of Visualization Data and Image Quality, Medical Extended Reality Devices - WG
Jun. 2021 - Jan. 2023
Forbes Technology CouncilExecutive Member
Jan. 2021Forbes Technology Council is an invitation-only organization for senior-level technology executives. Members are selected for the council based on their deep knowledge and diverse experience in the industry. Jennifer’s expertise is frequently featured in Forbes Council publications. Read all of Jennifer's Forbes articles here: https://profiles.forbes.com/u/f782c2fb-219a-4c1e-96ba-e468c9cf084e
VivalinkMember, Board of Directors and Special Advisor to the CEO
Sep. 2020Jennifer is a member of VivaLink’s Board of Directors.
Jennifer is the Senior Advisor to the CEO, focused on corporate strategy and development and product strategy.
Magic LeapVice President, Managing Director: Health
Jan. 2019 - Feb. 2023Miami/Fort Lauderdale AreaJennifer was the Vice President and Managing Director of Magic Leap's Health business unit, making the market for augmented reality and spatial computing in the health industry. Jennifer and her team of leading technology and industry experts helped their partners deliver solutions for high end, high value, high complexity use cases in medical environments like the surgical and interventional suites - and also enabled entirely new forms of digital diagnostics and digital therapeutics.
Global Health Security Agenda (GHSA) Private Sector Roundtable (PSRT)Co-Chair
Oct. 2017 - Dec. 2018Served as Co-Chair of the Global Health Security Agenda Private Sector Roundtable (PSRT). This included participating in Global Health Security Agenda Steering Committee meetings, UN and WHO Assembly meetings, along with the US CDC, US State Department, ministers of health and other senior leaders from Global Health Security Agenda (GHSA) member countries. Worked closely with our Secretariat, Rabin Martin, on programs and additional private sector member recruitment. Also chaired the Technology and Analytics Working Group that created a digital dashboard for GHSA member country assessments and action packages. The mission of the Global Health Security Agenda Private Sector Roundtable (PSRT) is to mobilize industry to help countries prevent, detect and respond to health-related crises and strengthen systems for health security. The PSRT serves as the focal point for companies seeking to address these challenges. The PSRT engages with governments participating in the GHSA, non-governmental partners and companies in the health care, communications, energy, finance, technology, transportation, logistics and other sectors to support countries in reaching the goals of the 11 GHSA Action Packages.
Intel CorporationGeneral Manager, Health and Life Sciences Group
Dec. 2014 - Jan. 2019Portland, Oregon, United StatesJennifer was the worldwide head of the Health and Life Sciences Group at Intel Corporation. She led a worldwide team of health and life sciences business segment leaders and marketing directors, subject matter experts and solution architects, responsible for over $1B in incremental revenue. She also led the strategy, budget, and revenue results for a world wide field sales and marketing team, including region sales managers, account executives and scale program managers. Jennifer's organization was responsible for health and life sciences thought leadership and strategy, representing customer needs, increasing awareness and preference for Intel's solutions in health and life sciences, and enabling sales through scale within the health and life sciences vertical. Jennifer and her team drove the development of solutions that took advantage of key Intel ingredients while working closely with Independent Software Vendors (ISVs), OEMs, ODMs, channel, distribution and system integrators. Jennifer traveled the world to share new ways in which information and communication technology can help to transform the health and life sciences industry, meeting with industry executives, health systems, governing bodies and senior government officials.
The Dartmouth Institute for Health Policy & Clinical PracticeExecutive Director, High Value Healthcare Collaborative
Mar. 2013 - Dec. 2014Hanover, NHJennifer led clinical operations, analytics, research and member services for the High Value Healthcare Collaborative. Jennifer's team consisted of physician leaders, biostatisticians, project managers, implementation specialists, clinical improvement coordinators and health data analysts. The HVHC team helped implement quality improvement projects focused on patient engagement, shared decision making and care management in over 180 clinics across the US in 2013. The High Value Healthcare Collaborative (HVHC) was a consortium of 20 healthcare delivery systems and The Dartmouth Institute for Health Policy and Clinical Practice. The mission of the HVHC was to improve healthcare value – defined as quality and outcomes divided by costs, across time – for its service population, in a sustainable manner, while serving as a model for national healthcare reform. HVHC members shared data and compared performance to identify, test, and disseminate best practice care models and payment models. HVHC health systems included: Baylor Scott & White, Beth Israel Deaconess Medical Center, Dartmouth Hitchcock, Denver Health, EMHS, Hawai'i Pacific, Intermountain, Mayo Clinic, MaineHealth, NYU Langone, North Shore LIJ, Providence, Sinai Health, UCLA, University of Iowa and Virginia Mason.
GE HealthcareGeneral Manager, Dose Services and Solutions - US/Canada
Apr. 2011 - Mar. 2013Led US efforts to build infrastructure for a newly acquired company which developed software and IT tools to help healthcare organizations better evaluate and manage radiation dose. Managed P&L, operations, sales, marketing, IT project management, service and support. Directed development and launch of new software solutions, tools, training, and assessment services designed to reduce radiation exposure, and uncover opportunities to improve radiation management strategies and programs across all healthcare modalities. This software solution was GE Healthcare's first software as a service (SaaS) offering. Winner of GE "Healthies" award for Interventional DoseSense marketing campaign leadership. Industry recognized subject matter expert (SME) for all matters related to medical radiation dose and interventional fluoroscopy. Made multiple public presentations at national meetings on these topics, including the annual meetings of the RSNA and AAPM. Actively participated in MITA and DICOM workgroups.
GE HealthcareDirector | Segment Leader, Interventional Service
Jan. 2009 - Apr. 2011Promoted to lead the segment for US Interventional Service business; continued responsibility for Interventional Cardiology and Radiology X-ray and additionally the Hemodynamic monitoring product lines. My team cut overall reactive service calls 50% by using remote service software tools that monitored 250+ parameters on 1500+ systems and added 2000+ new pieces of critical technical information to the knowledge database. Led 50-member team of technical support and customer service experts to increase annual revenue 8% to $161+ million in 2010. Between 2006 and 2010, the team achieved a 110% increase in time between exam interruptions and 50% reduction in hard down failures. Cultivated professional relationships with Key Opinion Leaders (KOLs), thought leaders, physicists, physicians, and organizations including NCRP and SIR. Featured speaker in the GEHC booth at the 2011 and 2012 Radiological Society of North America (RSNA); delivered several additional detailed technical presentations to customers and commercial specialists. Responded to FDA inquiries; knowledgeable in US and international regulatory requirements and standards. Led development, marketing and launch of a cloud-based clinical informatics software offering, Innova Dose Reports, which enabled customers to monitor patient radiation exposure from procedures, identify areas where dose can be minimized, build analytics around radiation exposure, mitigate risk, improve best practices, and facilitate reporting to regulatory bodies. Redesigned technical training certification process for field service and technical support engineers, including educating team on products clinical applications, soft skills and service tools. Drove Quality Management System (QMS) with the team, achieving 98%+ on time compliance and FDA recall field modifications on thousands of systems. Team was rated #1 in vendor performance by KLAS and #1 in remote service/overall system performance by IMV during my tenure.
GE HealthcareCardiovascular X-Ray Service Engineering Manager
Sep. 2002 - Jan. 2009Managed 30-member service engineering team and operations for $100+ million Cardiovascular X-ray service business. Drove 62% improvement in Net Promoter Scores (from 41% to 71%) by evaluating the reliability of specific product components, providing feedback to the team, and creating an automated, cloud-based software solution to detect system failures/interruptions, speeding response time and providing early assessment of issues. Improved response time of technical support engineers 92% (<60 seconds) by building a trained, high-performance organization and dispersing the team geographically to facilitate stronger customer relationships and faster response. Decreased escalated customer issues by more than 40%. Reduced number of down service events from 8 to <1 per system in 1 year by leading the design, build, and marketing of a robust remote monitoring tool and capabilities (Innova Promise) for installed base of 1200+ Innova X-ray systems. Created marketing campaign around Innova Promise to educate customers on improved product reliability and patient outcomes, as well as the related increase in patient throughput and revenue for hospital cardiology departments. Built a new US Call Center team, ending offshore customer service triage support and driving overwhelmingly positive customer satisfaction scores; model was benchmarked and rolled out for other products within GEHC. Achieved #1 overall service provider and #1 in remote service by IMV, an external rating agency. Chosen by executive leadership as one of only a select few high-leadership potential employees to the GE Healthcare Manager Development Training Program.
GE HealthcareSix Sigma Black Belt
Sep. 2000 - Sep. 2002Delivered $5.5 million cost savings (14%) by leading teams in Vascular X-ray Service Engineering and Field Service to complete Six Sigma projects that improved reliability of parts through training and manufacturing/diagnostics improvements. Achieved $700K annual savings by creating a Field Engineer Assistance Program; led to correction of 7+ critical component issues. Provided Six Sigma Black Belt support to a cross-functional team that generated a total of $105 million savings in 2002. Part of core team that developed the "Service Productivity Analysis Tool" which combined multiple sources of back office data (parts, dispatching, etc) to identify service productivity opportunities, material cost drivers and quality and reliability issues for GE Healthcare's medical imaging equipment. Developed and implemented "FE Assist" and "Top 10 Parts" processes to enforce level 3 technical support oversight of diagnosis of high material cost parts or commonly misdiagnosed system issues. This system led to significant material cost reduction and overall installation and warranty cost savings as well as served as an early warning system to identify reliability issues.
Geisel School of Medicine at DartmouthResearch Associate
Jun. 1996 - Jun. 2000Involved in multiple, large NIH funded epidemiologic studies of skin and bladder cancer and the impact from Arsenic exposure in well water. Conducted background research for principal investigator, assisted in preparation of grant applications and peer-reviewed articles for publication. Participated in study design and setup.
Scientific AmericanOnline Editor
Jun. 1994 - Jun. 1996Launched/managed the 1st online edition of Scientific American magazine’s sites on America Online (AOL) and the web. Helped develop short and long term electronic and online strategy for the Magazine.
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