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Work Background
A & L Partners Professional Services LtdMD | Lead Learning Architect and Trainer | Leadership | Strategy Execution | Performance Management | Resilience Digital Transformation | Business & Functional Consultant
Oct. 2008Delivering measurable impact through bespoke consulting and training solutions
Professional Experience Summary
· Customer Education Consultant and Business Transformation expert with 15+ years of experience designing and delivering training programs that drive SaaS adoption, user engagement, and measurable business outcomes
· Delivered 7,000+ hours of training across 200+ organizations, supporting digital transformation initiatives including ERP, CRM, Odoo, and analytics platforms
· Experienced in leading end-to-end learning journeys, including discovery and needs analysis, curriculum design, and training delivery through Virtual Instructor-Led Training (VILT), workshops, webinars, and Train-the-Trainer (TTT) programs
· Strong expertise in instructional design and adult learning principles, with a data-driven approach to measuring success through adoption rates, performance improvement, and KPI tracking
· Proven ability to improve system adoption, operational efficiency, and time-to-value through targeted customer training and enablement strategies
· Skilled in collaborating with cross-functional stakeholders to align training initiatives with customer success, product adoption, and business outcomes
· Experienced in supporting digital transformation initiatives, including needs analysis, solution evaluation, and preparation of 45+ funding applications
Skills
Customer Education & Training
· Customer onboarding & enablement programs
· Virtual Instructor-Led Training (VILT) & workshops
· Train-the-Trainer (TTT) program delivery
· Webinar facilitation & stakeholder engagement
Instructional Design & Learning Strategy
· Learning needs analysis & persona-based training
· Learning objectives, curriculum & program design
· Adult learning principles & engagement techniques
· Continuous improvement using feedback & performance data
SaaS & Digital Platforms
· CRM systems, Odoo platform, email marketing tools
· Power BI, Excel, AI-enabled business tools
· Data-driven training & performance measurement
· AI tools for business productivity and training enhancement
Business & Project Skills
· Stakeholder management & cross-functional collaboration
· Process improvement & change management
· KPI definition, tracking & reporting
· Strong communication, facilitation & presentation skills
Orphanides Public Company LtdBonus Card Manager
Oct. 2000 - Sep. 2008Managed CRM system, applied customer data analytics running advanced queries for 80,000+ accounts and over 2.000.000 transactions
· Led training of customer service teams on systems, procedures, and customer experience
· Developed operational manuals and training materials
· Conducted data-driven analysis of campaigns and customer behavior to improve performance
· Project management of Customer Satisfaction In-store Research (ISO 22000 requirement)
· Acting as a consultant for the designing and monitoring implementation of all annual long-term loyalty campaigns (high budget campaigns)
· Member of the committee with a consulting role responsible for the evaluation of the new CRM information systems. Responsibilities include testing and evaluating customer data and transactions migration, writing systems operations manual, training of stores customer service employees and design of report templates
· Member of the HACCP committee, responsible for the food items complaints regarding health and safety
Elliot Life-Style LtdSales and Marketing Manager
Apr. 1998 - Sep. 2000•Product range promotion to pharmacies across Cyprus and competitor analysis •Development and establishment of professional relationship between company and pharmacies hence developing and maintaining brand and transactional loyalty •Research and evaluation of new products for introduction and positioning in the market •Budget preparation and monitoring
Lavris Trading LtdMarketing Manager
Oct. 1996 - Mar. 1998•Active involvement in the set up and launch of the company, the design of the operational systems and the range of services to be offered to consumers •Preparation of marketing plans, monitoring of budget, analysis of the sales results
•Development and establishment of relationship with business associates and customers •Responsibility for sales teams, setting targets and monitoring activity, evaluating competencies
•Research and development of new services
•Competitor analysis
Achellec Electronics LtdBranch Manager
Sep. 1995 - Sep. 1996•Full responsibility for store operation
•In store promotion of products – displays, signage
•Products specifications analysis
•Sales (in-person and proposals preparation), after sales service
•Competitor analysis
•Stock control, stock replenishment, stock turnover analysis
•Regular communication with central offices and other stores
Universal Life InsuranceSales
Jan. 1993 - Dec. 1995
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