Andreas Aggeli

Director @PARTNERS PS

TranslatorComplaint Resolution SpecialistService Quality ManagerCustomer Retention SpecialistCustomer Care SpecialistClient Relations SpecialistCustomer ServiceExecutive CoachEngagement ManagerAdvisorBusiness AnalystBusiness Development ManagerCommunications ManagerBusiness OwnerEmail Marketing ManagerPartnerMarketingMarketing Analytics ManagerSales & BizDevConsultingEducationSoft Skills TrainerBrand Marketing Manager

AboutAbout Andreas Aggeli is the founder of Partners Professional Services specializing the last 15+ years in business training, consulting and coaching. He is a dynamic professional trainer who uses contemporary knowledge, innovation and best practices that are applicable to the work place. He inspires in an interactive way the passion of people to learn, develop and apply changes. He is a value driven professional with integrity. His behaviour is guided by the values of impartiality, confidentiality, objectivity, competence and team spirit. He has a great passion to learn and to serve. He has 30+ years experience in the business sector, 15 years in managerial positions within Sales and Marketing departments across a diverse spectrum of industries including 8 years for one of the largest retail chains in Cyprus (Customer Relationship Management - Loyalty Programme Manager). He was also an active part of the management team and acquired considerable experience at a strategic and operational level. He holds a BA in Business Administration with a specialization in Marketing as well as a series of internationally accredited professional qualifications: CIA, CCSA, CRMA - Certified by the International Institute of Internal Auditors–USA CMC - Certified by International Council of Management Consulting Institutes–London His professional training and development is a continuous process. He has participated in many seminars in Cyprus and abroad covering more than 4.000 hours of training in the areas Leadership & Management, Risk Management, Operations Management, Strategic Marketing, Customer Experience Strategy, Productivity, Personal Performance, Sales Management, Sales B2B & B2C, Customer Service, etc. Andreas Aggeli has gained significant training & consulting experience. He has provided training to more than 200 companies (public, semi-governmental, universities, large and SMEs) and training more than 5.500 hours in public as well as in-house training programmes. Titles include Leadership & Management, Coach

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Work Background

Managing Director

A & L Partners Professional Services LtdManaging Director

Oct. 2008Business activities in all districtsCertified Trainer (HRDA Professional Training Qualification) Training and Consulting Services in the areas of Leadership, Marketing and Sales. Specific programmes include: •Customer Experience Strategy •Customers Service Skills •PR Marketing •Customer Relations •Sales B2B & B2C •KPI's - Marketing/Sales & Operations •Leadership & Coaching & Team Building •HR Management •HR Motivation & Performance Management A team of professionals ready to add value on a business, team and personal level.

Bonus Card Manager

Orphanides Public Company LtdBonus Card Manager

Oct. 2000 - Sep. 2008•Responsible for the control of bonus card operations •Establishment of procedures and operations manuals •Transactions auditing - credit, debit, transfer and redemption of points, identification of incorrect transactions and fraud indicators •Competitor monitoring and analysis both locally and internationally •Organisation, implementation and monitoring of all annual loyalty campaigns •Oversight and audits of company procedures (within and beyond the Bonus card department) and the effective application of these •Assistance of the Marketing Manager in design and write-up of the main operational procedures of the Marketing Department

Sales and Marketing Manager

Elliot Life-Style LtdSales and Marketing Manager

Apr. 1998 - Sep. 2000•Product range promotion to pharmacies across Cyprus and competitor analysis •Development and establishment of professional relationship between company and pharmacies hence developing and maintaining brand and transactional loyalty •Research and evaluation of new products for introduction and positioning in the market •Budget preparation and monitoring

Marketing Manager

Lavris Trading LtdMarketing Manager

Oct. 1996 - Mar. 1998•Active involvement in the set up and launch of the company, the design of the operational systems and the range of services to be offered to consumers •Preparation of marketing plans, monitoring of budget, analysis of the sales results •Development and establishment of relationship with business associates and customers •Responsibility for sales teams, setting targets and monitoring activity, evaluating competencies •Research and development of new services •Competitor analysis

Branch Manager

Achellec Electronics LtdBranch Manager

Sep. 1995 - Sep. 1996•Full responsibility for store operation •In store promotion of products – displays, signage •Products specifications analysis •Sales (in-person and proposals preparation), after sales service •Competitor analysis •Stock control, stock replenishment, stock turnover analysis •Regular communication with central offices and other stores

Sales

Universal Life InsuranceSales

Jan. 1993 - Dec. 1995

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