Sophia Tilley

Facilities Coordinator ( Contractor) @CBRE Global Workplace Solutions (GWS)

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Communicated with general managers and vendors regarding upcoming scheduled maintenance and projects. • Coordinated smooth transitions during office renovation by planning logistics and overseeing the rescheduling of certain planned maintenance vs the continuation of what was necessary. • Served as point of contact for internal and external clients/ customers seeking support and information. • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment. • Oversaw and/or coordinated in Facilities Management, services work assignments performed by vendors and contractors performing mail services, securities, landscaping, and janitorial work. • Oversaw Facilities Management operations and staff – provide instruction and manage day to day responsibilities. • Responded to client inquires and complaints. Ensures timely and quality service delivery to clients. Follow up with clients to ensure customer satisfaction. • Performs facilities inspections follow up with WO's and prepared reports; monthly. • Coordinate and manage move, add, and change activities. • Leading the tasks assigned to vendors staff, getting them completed and reporting back with progress updates. • Ensure training provided to vendor staff in relation to areas of responsibilities, HSE and align with company and client requirements. • Managed and established vendor relationships. Processes invoices. • My Work monitoring and completion timely. • Assisting in consolidating operations progress and to generate monthly reports. • To perform as a support person for all sites in Australia in – financial process related (PR/PO)-receiving invoices in company protocol - supplier personnel related.

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