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Work Background
Home Market FoodsHuman Resources Manager - Operations
Jul. 2023 - Nov. 2024Norwood, Massachusetts, United States• Partner closely with the Leadership Team members of their respective functions to provide HR-related guidance, e.g., talent management, policies and practices, etc.
• Proactively communicate with the CHRO, and other members of the HR team to ensure alignment within HR function.
• Analyze trends and metrics in partnership with the HR group to develop solutions, programs and policies.
• Manage and resolve complex employee relations issues.
• Conduct effective, thorough and objective investigations, with documentation.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
• Maintain up-to-date knowledge of HR policies and practices by attending webinars, industry functions, reading, listening to podcasts, etc.
• Provide HR policy guidance and interpretation to constituent teams.
• Provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development).
• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Provide guidance and input on functional restructures, workforce planning, succession planning, and compensation.
• Identify training needs for business units and individual coaching needs.
AltaerosSenior People Operations Manager
Mar. 2022 - Oct. 2023• Lead full-cycle recruitment efforts • Payroll and Administration: run bi-monthly payroll utilizing strong attention to detail and excel skills, tracking leaves of absences and time off programs, maintain employee records, etc.
• Benefits & Compensation: create, update, and manage competitive benefits and compensation processes • Handle all employee onboarding and offboarding • Revamp our annual review process with an eye towards professional development and company values • Collaborate with leadership to develop employment policies and practices that reflect company culture and legal regulations • Partner with managers and executive team on internal relations matters, PIPs and resolutions • Employee Engagement and Relations: foster high levels of retention and strong psychological safety by remaining a trusted and levelheaded resource to all members of the team while demonstrating integrity and creativity
• Work cross functionally with stakeholders including finance, IT, legal, marketing, operations, safety, and engineering
• Directly manage interns and full-time employees as needed
CoinMoverDirector of People and Talent
Jun. 2021 - Dec. 2021• Manage full employee life cycle from onboarding to terminations
• Implement onboarding program for all new hires, including pre-onboarding process, as well as new hire orientations and trainings, goal setting, and manager expectations
• Sourced and partnered with legal department to create and disseminate an employee handbook, drafting policies and procedures
• Partnered with insurance provider to offer additional benefits to all full time employees including dental insurance, short and long term disability insurance, FSAs, and Life insurance
• Partnered with compliance to ensure the company could operate as an employer in various states and run biweekly payroll
• Implement new performance review process which consists of year end reviews, goal setting and mid-year check in reviews
• Act as a barometer for company morale and culture, report any issues to CEO, along with suggestions of how to approach challenging situations
Card My YardFranchise Owner
Jul. 2020Wakefield, Massachusetts, United States
Accion SystemsPeople Operations Manager
Mar. 2018 - Jun. 2021Boston, MA• Oversee all recruiting, interview, and management offers for potential new hires, including salary analysis and offer presentation
• Orchestrate the onboarding process for new hires, including accurately entering information into HRIS system and providing orientations and tools needed to become a successful team member
• Maximize efficiency and compliance by managing and developing office policies and procedures.
• Process payroll on a weekly and bimonthly basis while ensuring accuracy
• Promote a safe office and lab environment by supporting environmental health and safety (EH&S) procedures
• Train managers to coach employees, including scheduling employee check-ins, responding to employee grievances, and counseling employees and supervisors
• Manage yearly review process, providing analysis of feedback to managers and ensuring that they meet with their direct reports to provide career planning and other guidance
• Partner with Senior Leadership to focus on employee engagement and relations
• Sourced and implemented new PEO system for HRIS management, improved benefits offerings, time keeping and payroll
• Collaborate with building management, janitorial staff, and vendors to maintain office and lab spaces
• Handle supply and food ordering for weekly breakfasts and lunches as well as special events.
• Partnered with IT to revamp manual purchasing process into automated purchasing process through JIRA.
• Perform all purchasing for the company in accordance with approval policies
CareScout/GenworthOffice Manager
Aug. 2015 - Mar. 2018Waltham, MA• Assisted with recruiting by scheduling prospective employee interviews with appropriate managers and team members, posting positions on various job sites and attending career fairs
• Completed new employee onboarding including building access, completing I-9s, and coordinating benefits orientation • Managed expense reporting, travel arrangements and meeting set up for senior leadership team as needed
• Served as Project Manager on office expansion project, coordinating with vendors and management, managing budget, plans and proposals
William Raveis-Real Estate, Mortgage, InsuranceHR & Administrative Manager
Jun. 2013 - Dec. 2014Lexington, MA• Responsible for all onboarding of new agents including new hire paperwork, computer setup, training and contract signing
• Maintained all administrative functions, which included reception, supply management, and accounts payable/receivable • Ensured a secure work environment and established various personal growth opportunities • Oversaw all office transactions and collaborated with Sales Manager on sensitive client and legal matters
• Successfully managed real estate operations supporting over 30 agents with $150M in closed accounts
• Served as Social Media and marketing expert, designing and implementing campaigns to promote agents and listings
• Accurately calculated agent and broker commissions and managed escrow accounts for all office sales
NuPath IncExecutive Assistant/ HR Coordinator
Aug. 2011 - Jun. 2013• Oversaw diverse administrative functions, supporting all director-level projects and information-management processes • Compiled and analyzed data from monthly reports and prepared presentations for executive management • Actively involved in all fundraising events, designing logos and materials, procuring food and entertainment, inviting donors, and confirming guest attendance
• Significantly increased local community outreach by launching a successful social media marketing plan
• Managing AmeriCorps representative as well as all volunteers providing leadership and perdurance evaluations
• Liaison to the Board of Directors, coordinating all meetings, guest speakers, preparing materials, and taking accurate meeting minutes
• Maintaining an accurate accounting of donors and donation lists in donor database
• Producing both internal and external communications via newsletters, press releases, social media posts on Facebook and Twitter and face to face (presentations to other organizations)
Angelica Textile ServicesOffice & HR Lead
Feb. 2006 - Jan. 2010• Served on-site Human Resources representative for over 500 employees dealing with all employee relations, benefits, payroll, maintaining employee personnel files and union related inquiries and grievances
• Responsible for onboarding of all new employees including scheduling orientations, preparing I-9s, and reviewing safety procedures • Accurately preparing payroll for a staff of 500 employees
• Handling both accounts payable and weekly accounts receivable for multimillion-dollar accounts
• On site safety representative, responsible for all accident reporting for Workers’ Compensation and OSHA compliance
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