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Work Background
Cprime, IncSenior Information Security Analyst
Jun. 2023 - Feb. 2024Ciudad Juárez, Chihuahua, MexicoImplement security procedures across Cprime systems and platforms
Develop, update, and enforce corporate security policies in support of business operations
Align Cprime with currently accepted industry security and privacy standards
Complete security risk assessments as it pertains to clients and vendors
Setup and oversee software tools, configuration, permissions, etc.
Manage internal security training and compliance programs (i.e., Phishing Tests, Security Onboarding Training, auditing and logging)
ZenputInformation Security Manager
Oct. 2021 - Mar. 2023Guadalajara, Mexico Metropolitan AreaPrimary owner of the SOC 2 audit program, supporting internal security initiatives, investigate and address information security events. Internal audits and risk analysis and mitigation.
ZenputIT Manager
Mar. 2020 - Oct. 2021Guadalajara, Jalisco, MexicoResponsable for the management and support of internal resources and procedures, helping the organization in to developing agile and mature procedures in support of strategic initiatives. Very customer-focused and related to multiple initiatives across all departments in the organization. Primary contact for access management of resources in support of business operations.
Infolink EXP - Integrated data-driven customer experience for the IoT RevolutionProduct Manager / Information Security
Feb. 2019 - Mar. 2020Ciudad Juarez, MexicoInternal Product Development manager and Information Security consultant.
As a product manager, helped a team of developers to organize and implement an agile methodology aimed at implementing a proper CD/CI process. The results provided proper environment isolation, standardization of libraries and code artifacts and proper logging of development activities. Technologies used/implemented: Jira, Bitbucket, Docker.
As an Information Security Manager:
Organize the Information Security knowledge to determine the baseline of the organization, identify compliance requirements and map it out to the required controls under ISO/IEC 27002. Developed an implementation plan to implement an Information Security Management System as ISO/IEC 27001. Final goal: Achieve certification by September 2020.
Aurea SoftwareCustomer Success Manager
Aug. 2018 - Jan. 2019Support Jive customers, both new and current, with making sure they love the software and that if fulfills their expectations to the maximum extent possible.
ProsperowareIT Security and Operations Analyst
May. 2016 - Jul. 2018Greater Chicago AreaSupport Prosperoware's daily operations managing infrastructure services in Azure, Office 365, MS SQL, Windows Server, Networking and resource management in line with company objectives.
Support Prosperoware's operations and security initiatives to ensure proper protection of information assets.
Support ISO 27000 readiness effort and management of information security.
Infolink Technology SolutionsSupport Engineer
Feb. 2014 - Dec. 2016Juarez, MexicoAssist the Product Management group in the collection and analysis of product usage and performance in order to complete Root-Cause analysis over reported or detected issues.
Mayor tools used: SQL, Python, Excel and Vba. Took over some of the reporting tasks in support of the Reporting team.
TranstelcoNOC Suppor Engineer Jr.
Aug. 2012 - Jan. 2014Juarez, Chih. Mexico.NOC Support First level support for carrier grade data services. Monitor interfaces and circuits, coordinate incident response. Customer support both in english and spanish, covering Central and North Mexico, and the US south border.
Main tools: Nagios based Opsview, Shinken. Solarwinds suite. Cisco, Huawei and Juniper routing equipment.
Arvato Digital ServicesOperations Supervisor/Test Engineer
Nov. 2009 - Jul. 2012Ciudad JuarezAs an operations supervisor, worked along the site manager to devise, plan and implement the Rack Building operation in Foxconn, succeding in reaching high output (up to 16 racks per day) and high quality. Manage daily operations for short run projects inside of the Foxconn complex. These project ranged from Rack Systems Integration to Failure Analisys on computing devices, where coordinating with other teams (Product Engineering, Production Control, etc.) was very importatn to complete projects on time. Duties include: Production planning and control, QA, Project measurables reporting, operator training, RMA and inventory control. Reporting directly to regional managers.
EDS de MexicoAssociate Infrastructure Analyst
Jun. 2007 - Apr. 2009Manage and monitor BI and ERP systems for a mayor Agroindustrial corporation. Provided 2 level Technical support for RIM (Blackberry) users worldwide. Familiar with JDE, SAP and Remedy (ITIL Management Software) at the user/resource administration level.
ACS, a Xerox CompanyIT Technician Supervisor
May. 2000 - Jun. 2007Juarez, MexicoCoach other technicians in their support duties. Coordinate with remote teams to ensure a high availability of conectivity and IT resources for various operations (Callcenter, Data processing). Monitor performance ot the support teams, coordinate/perform scheduled maintenance of computing assets (desktops, servers, data storage). Coordinate Major infrastructure deployments for the Juarez region.
Coclisa, SA a Visteon CompanyIT Support Technician
May. 1994 - Jun. 1998Ciudad Juarez, Chihuahua. MexicoIT Support technician for office and production applications. Assistant developer for factory link based applications.
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