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Work Background
Southern And West LimitedDirector
Jun. 2021Boutique software company specialising in bespoke vertical market applications and off-the-shelf utility and productivity products. https://www.southernandwest.com
IT and Project ManagementFreelance Projects and IT Manager
Apr. 2018• Technical lead for the roll out of a previously aborted client infrastructure replacement project (due to original contractor failure). Completed with zero business hour downtime • Defining entire project scope and footprint for launching new business division for a client operating in the technical services market, delivering immediate revenue stream within 2 months • Achieving 200% increase in internal market opportunities alongside enhanced cost reduction and delivery capacities for joint business partnership in strategic sales, marketing and operations between three companies - adopting the functional model and architectural perspective of each business to help consolidate and balance major stakeholder expectations across the organisations • Creating sales methodologies and overseeing marketing campaigns for clients to bolster their commercial viability and reach specific demographic targets • Renegotiated several client SLA’s with resulting increased revenues of at least 25% per annum • Recruiting staff with specific technological and operational capabilities to form a highly skilled workforce
Westward ITDirector
Nov. 2013Great Torrington, Devon• Collaborated extensively with multiple clients, concurrently managing each IT project portfolio by providing cradle-to-grave business analysis, design, project and technical management • Co-designed 3 bespoke software packages for EPOS, CRM and Data Backup all of which are current product offerings • Formulated robust and highly secure IT systems for businesses with matrix and functional organisational structures, typically 15-350 seats • Delivered an average of an 15% margin increase on both equipment and professional services sales, resulting from a comprehensive cost and resale pricing analysis exercise. • Influenced intellectual business culture changes through the stimulation and interchange of ideas within project teams. • Issued ISO/IEC 27001 security management and GDPR policies and procedures to help business clients upscale their operational and IT processes in alignment with current UK data security legislation • Provided Technical consultancy and Level 3 support for core systems and virtualised server platforms, keeping issues to a minimum • Liaised effectively with and management, external consultants, suppliers and employees to qualify new business
developments and establish stakeholder expectations
Lost for WordsOwner
Jun. 2004Production and presentation of corporate and personal communication including business plans, speeches, self-learning and instructor led training programmes, ITT documents, corporate policies and procedures, bid submissions.
Southern and West Solutions LtdDirector
Jun. 2004 - Nov. 2013• Connectivity consultant for UK ‘learndirect’ project delivering enhanced technical capacity and reducing length of learning whilst maintaining consistent income streams. • Design and implementation of business-to-consumer (B2C) websites and stores in fashion, hobbyist and lifestyle markets delivering new revenue opportunities. • IT management for a number of regional SME’s delivering year-on-year reductions in instances of systems failure and downtime. • Technical support for local schools and other youth / adult education centres.
Westward PathfinderIT / Special Projects Manager
Oct. 1999 - Apr. 2015Barnstaple, Exeter, Taunton, Torquay, Bideford• Project managed all building works for new training centres, ensuring timely completion whilst delivering an average 20% cost saving from initial contractor quotes • Overall accountability for the technical design, implementation & management of 9 adult learning centres and satellite offices • Part of the Senior Management team, reporting directly to the CEO • Authored IT security and other corporate policy documents to IS027001 standard • Conducted Product appraisal and procurement analysis to deliver ‘best fit’ solutions • Redesigned and supported corporate network including servers, WAN links, broadband connectivity and PBX / SIP telephony solutions • Responsibility for IT and telecoms procurement • Staff recruitment and deployment
Firstwave TechnologiesSenior Consultant
Mar. 1999 - Sep. 1999One of three senior consultants for bespoke CRM and call centre applications across the UK. Management of software development teams building products using SSADM and DSDM methodologies. Development of ISO-9000 quality management procedures within the professional services division.
Phase ForwardProduction Systems Manager
Jan. 1999 - Dec. 2000Operational, technical and personnel management of the Production Systems Division, responsible for the delivery of all non-US hosted Clinical Trials.
Hampton Computer ConsultingConsulting Director
Jun. 1995 - Aug. 1999• Collaborated at board level with SME client organisations on the design, delivery and support of their IT systems with full P&L Responsibilities • Technical design project for major UK blue-chip company encompassing the integration of new solutions using SQL & Exchange server technologies with existing bespoke SOP, POP, stock and financial systems resulting in cost savings in excess of £100,000 per annum • Provided Management consultancy to a large corporate travel agency defining Value Added Services for resale
New World Payphones (now Spectrum Interactive)Systems Manager
Nov. 1994 - Mar. 1996Analysis, design and project management of bespoke MIS sytstem using Oracle 7. Design of prototype Lotus Notes system facilitating information flow between customers, suppliers and regional offices. Member of operational management team, advising on strategic technologies. Disaster recovery planning and management of in-house IT systems
JLI Group plcDivisional Manager, Information Systems
Jul. 1991 - Sep. 1993Specification, procurement and project management of MRP manufacturing systems Design and development of integrated stock, sales, treasury and contract control systems Member of operational management team at groundnut processing subsiduary.
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