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Work Background
ALL4AGILEAgile Coach
Apr. 2022 - Jan. 2024Istanbul, Turkey
TurkcellCRM Business Analyst, PMP
Sep. 2011 - Jan. 2020Demonstrated high performance in managing CRM projects/demands with completion on time and within budget. - Analyst Phase Leader in Turkcell SFA Project; Management of all Analysis tasks & resources.
- SFA Domain Architect; ICT Responsible of SFA.
- Knowledge Management Domain Architect; Responsible of all CMS throughout Turkcell and Global Bilgi.
- Product Management; Superonline Hosting Product Domain Architect. Responsible of product’s all CRM process including Order Management.
- Vendor Management; Following vendor tasks and all budgeting activities. Terms of Reference :
- Communicated Project task status with analysis team to integrate activities to meet project requirements
- Tracking all domain related projects/demands through Domain Architect perspective.
- Performing/coordinating functional, QA and User Acceptance tests
- Collaborated/negotiated with project team, IT team, business teams and vendors to integrate activities to meet project/demand requirements
AveaSenior Business Analyst,PMP
Jul. 2007 - Sep. 2011Demonstrated high performance in managing CRM&Sales projects(specialized in Siebel Marketing application) with completion on time and within budget.
Hewlett-Packard TurkeySolution Architect(Siebel CRM), PMP
Jul. 2006 - Jul. 2007Solution Architect-Turkcell Siebel SFA
-Conducted workflow analysis, business process review and created functional specifications.
-Developed data conversion&integration&migration and application testing strategies.
-Provided analysis support.
-End to end on-site customer support during project lifecycle.
Koc.netTeam Leader, PMP
Sep. 2000 - Jul. 2006Demonstrated high performance on management of Software Support Division team. -Coordinated relationships with Business teams about IT applications and determined the support needs.
-Process Management : Analyzed current business processes. Identified and implemented process improvements on OSS/BSS systems.
-Conducted requirement analysis, design, testing and launch of new systems
-Responsible for the Project Management of the CRM system. Experience on the integration of various systems
-Responsible of Intranet and www.koc.net applications.
BaysisAnalyst Programmer
Jan. 1999 - Dec. 2000
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