Majid Al FuttaimCX Expert Facilitator | Leadership Institute | School of Customer Experience
Oct. 2022 - May. 2023Dubai, United Arab EmiratesMajid Al Futtaim is a Dubai based 46,000 employee (120 nationalities) conglomerate operating in 16 countries in the Middle East, Africa and Central Europe. It has a wide portfolio of businesses in industries including, shopping malls, retail, grocery, housing, hotels, cinemas and entertainment. Some of their iconic businesses include Ski Dubai, Mall of the Emirates, Mall of Egypt, City Centre, Carrefour, lululemon, Lego, VOX Cinema, Kempinski Hotel, etc. Majid Al Futtaim’s namesake founder, Mr. Majid Al Futtaim’s vision for the company was to “Deliver great moments for everyone, everyday” with customer experience as one of the company’s two strategic pillars. The Leadership Institute was developed to help make that manifest across the whole of the organization. I was helping the organization to build and promote a more customer-centric culture and way of doing business by delivering training programs to various levels of management - from back-office functions to front-level managers.