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Work Background
Boston Scientific en Costa RicaSenior Business Analyst
Apr. 2025Costa Rica
EquifaxTechnical Business Analyst
May. 2022 - Jul. 2024San Jose, Costa RicaDeveloped and delivered comprehensive progress and performance reports to monitor the status of data center decommissions and operating system upgrades. Close collaboration with vendors, senior management, and cross-functional teams to ensure data accuracy and timeliness, managing and updating inventory systems to maintain precise metrics. Involved in conducting detailed data analysis using Google Sheets to identify trends and areas for improvement, and creating impactful data visualizations in Google Looker Studio to effectively communicate insights and support informed decision-making.
CitiFinancial Analyst
Oct. 2020 - Jun. 2022Heredia, Costa RicaManaged the production of Emerging Risk Data Collection (ERDC) regulatory reports requested by the Federal Reserve Bank in response to the COVID-19 pandemic. Prepared a weekly financial analysis process, including week-over-week balance comparisons, historical data trend analysis, customer data analysis, and cross-report reconciliations. Supported data quality management through multi-platform investigations, technology incident lifecycle management, and prepared metrics dashboard reporting. Acted as a liaison between finance and technology stakeholders, as well as finance senior leadership, to ensure alignment and effective communication.
CitiRPA Business Analyst
Jul. 2016 - Sep. 2020Costa RicaConducted comprehensive process reviews for finance teams to identify opportunities for automation through Robotic Process Automation (RPA). Assessed processes for automation potential, documented them, and submitted findings to management for prioritization. Once prioritized, translated the processes into detailed requirements and collaborated with developers for coding. Led projects through the entire lifecycle, applying either Waterfall or Scrum methodologies based on project complexity. Provided regular project updates to management and ensured bot functionality upon implementation.
AccentureProject Manager
Nov. 2013 - Feb. 2014Heredia, Costa RicaPlanned, estimated, and executed digital production projects for US clients, overseeing all aspects of project management. Daily responsibilities included monitoring costs, scope, and communications between clients, management, and the project team. Leveraged a blend of PMI and Scrum best practices to ensure successful project delivery. Provided weekly updates to management on project costs and overall progress, enabling accurate projections of downtimes and potential project overruns.
Sistemas LotoSmall Business Owner
Mar. 2011 - Jul. 2012San Jose, Costa RicaTailor-made software development working with .Net 4.0 and Microsoft SqlServer 2008 R2.
VIA Information ToolsJunior Software Developer
Sep. 2010 - Apr. 2011Heredia, Costa RicaDeveloped and implemented projects using Visual Studio 2010 with .NET Framework 4.0, programming in Visual Basic. Resolved support tickets, addressing issues and ensuring client satisfaction. Optimized processes within client software products, applying techniques such as code refactoring to enhance code quality and performance.
HPProject Manager
Sep. 2007 - Aug. 2010San Jose, Costa RicaPossess intermediate knowledge of the MM (Material Master) and SD (Sales and Distribution) modules of SAP R/3, with hands-on experience implementing projects across diverse locations, including Johannesburg, Dammam, Brazil, the United States, Brussels, and Poland. Successfully exceeded customer expectations by delivering projects with high availability and technical expertise. Led data migration efforts for user databases via the SAP platform. Created comprehensive project documentation following PMI methodologies, including work analysis, lessons learned, action plans, and communication plans. Facilitated both remote and face-to-face meetings with clients to ensure project alignment and success.
HPInformation Technology Team Lead
Feb. 2006 - Aug. 2007Heredia, Costa RicaServed as the primary contact for both internal clients and employees regarding all departmental processes and procedures. Analyzed and evaluated team metrics to provide targeted feedback aimed at improving overall departmental performance. Delivered training on new processes to team members and conducted ongoing analysis of current processes to identify opportunities for reducing operational costs within the organization.
HPHelp Desk Representative
Apr. 2005 - Jan. 2006Heredia, Costa RicaResolved technical issues for users on Windows XP and 2000, ensuring smooth operation and minimizing downtime. Installed enterprise software, including MS Office packages, and configured email accounts. Addressed driver issues, installed and configured both local and network printers, and handled operating system problems and web browser troubleshooting.
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